• Receive and prioritize incoming service requests and dispatch field personnel accordingly • Monitor and track the status of jobs throughout the workday to ensure timely completion • Communicate with technicians and customers to provide updates and resolve scheduling conflicts • Use routing software and other tools to optimize technician schedules and travel times • Maintain accurate records of dispatch activities and job statuses in the relevant systems • Collaborate with customer service and operations teams to improve dispatch processes and customer satisfaction

• Support with Clients' onboarding processes. • Oversee the health of each partnership. • Proactively address instances of misalignment. • Ensure a productive and supportive working relationship for the long haul. • Facilitate calls with Clients and Divers to ensure alignment. • Manage Client dissatisfaction or misalignment proactively and reactively. • Maintain infrastructure to support satisfaction and growth. • Act as the voice of the Client in the internal development process.

• Diagnosticar y resolver problemas de conectividad en ambientes corporativos. • Analizar incidentes relacionados con redes, firewalls, VPNs, DNS, ruteo, NAT y balanceadores de carga. • Participar en cambios productivos, migraciones de infraestructura y pruebas de continuidad operativa. • Colaborar con equipos de infraestructura, cloud, seguridad, aplicaciones y proveedores externos. • Documentar configuraciones, topologías de red, flujos de comunicación y procedimientos técnicos. • Participar en relevamientos técnicos y definición de arquitecturas de conectividad. • Garantizar la correcta comunicación entre sistemas, usuarios, datacenters y plataformas cloud. • Contribuir a iniciativas de resiliencia tecnológica y planes de recuperación ante desastres (DRP).

• Join sales and discovery conversations with CIOs, CTOs, data leaders, and business stakeholders at Palantir-first enterprises. • Advise on Palantir strategy, including Foundry, AIP, ontology, and operational workflows. • Support activation sprint scoping and provide oversight on delivery approach, technical feasibility, and adoption planning. • Help design and validate enterprise use cases built on Palantir, from data foundation through decision workflows. • Provide guidance on governance, security, compliance, access control, and change management for large-scale Palantir deployments. • Review client proposals and technical roadmaps to ensure solutions are realistic, scalable, and enterprise-ready. • Support Xenon7 in partner conversations and help strengthen credibility with Palantir-related field teams and ecosystem partners. • Contribute to thought leadership through client-facing materials, executive insights, and speaking opportunities focused on Palantir use cases and best practices.