• Support with Clients' onboarding processes. • Oversee the health of each partnership. • Proactively address instances of misalignment. • Ensure a productive and supportive working relationship for the long haul. • Facilitate calls with Clients and Divers to ensure alignment. • Manage Client dissatisfaction or misalignment proactively and reactively. • Maintain infrastructure to support satisfaction and growth. • Act as the voice of the Client in the internal development process.

• Diagnosticar y resolver problemas de conectividad en ambientes corporativos. • Analizar incidentes relacionados con redes, firewalls, VPNs, DNS, ruteo, NAT y balanceadores de carga. • Participar en cambios productivos, migraciones de infraestructura y pruebas de continuidad operativa. • Colaborar con equipos de infraestructura, cloud, seguridad, aplicaciones y proveedores externos. • Documentar configuraciones, topologías de red, flujos de comunicación y procedimientos técnicos. • Participar en relevamientos técnicos y definición de arquitecturas de conectividad. • Garantizar la correcta comunicación entre sistemas, usuarios, datacenters y plataformas cloud. • Contribuir a iniciativas de resiliencia tecnológica y planes de recuperación ante desastres (DRP).

• Join sales and discovery conversations with CIOs, CTOs, data leaders, and business stakeholders at Palantir-first enterprises. • Advise on Palantir strategy, including Foundry, AIP, ontology, and operational workflows. • Support activation sprint scoping and provide oversight on delivery approach, technical feasibility, and adoption planning. • Help design and validate enterprise use cases built on Palantir, from data foundation through decision workflows. • Provide guidance on governance, security, compliance, access control, and change management for large-scale Palantir deployments. • Review client proposals and technical roadmaps to ensure solutions are realistic, scalable, and enterprise-ready. • Support Xenon7 in partner conversations and help strengthen credibility with Palantir-related field teams and ecosystem partners. • Contribute to thought leadership through client-facing materials, executive insights, and speaking opportunities focused on Palantir use cases and best practices.

Role Description We're looking for a reliable and detail-oriented Service Support Coordinator to assist with managing client requests, coordinating service-related tasks, and ensuring operations run smoothly from start to finish. This fully remote opportunity is ideal for someone who enjoys working with people, staying organized, and keeping workflows efficient and on track. In this role, you'll use established systems, tools, and training to support day-to-day operations, track progress, and maintain clear communication across tasks. You'll work independently while ensuring accuracy, professionalism, and consistency in every aspect of your work. What You'll Do: - Coordinate service requests, timelines, and task progress - Communicate with clients and team members to gather and confirm details - Track updates, monitor outstanding items, and follow up as needed - Maintain organized digital records and service documentation - Ensure all tasks are completed accurately and on time - Assist with workflow coordination to keep operations running efficiently - Support a positive and seamless client experience Qualifications - Strong communication and organizational skills - Ability to manage multiple tasks and prioritize effectively - Experience in customer service, coordination, administrative support, or operations (preferred, not required) - Comfortable working independently in a remote environment - Detail-focused, dependable, and proactive - Tech-savvy and able to learn new systems quickly - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Benefits - Fully remote flexibility - Structured onboarding and ongoing support - Clear systems and processes designed for success - Opportunity to build valuable coordination and support skills - Supportive and collaborative team environment