• Oversee payment processing operations within the assigned market; • Ensure the smooth performance and availability of payment methods; • Identify, investigate, and escalate payment-related issues to relevant providers and internal teams; • Coordinate with customer support, marketing, and other stakeholders on payment processing requests and inquiries.

• Guide SFD’s growth strategy to ensure alignment with mission and sustainability. • Uphold fiduciary responsibilities by monitoring finances, ensuring compliance, and advancing best practices in nonprofit governance. • Make a personal financial contribution (see below). • Leverage your networks to secure resources, sponsorships, and partnerships. • Act as an ambassador for SFD within your networks, industries, and communities. • Help expand our visibility and reputation as a leader in STEM innovation. • Actively participate in board meetings, committees, and sprints. • Provide input on programs and partnerships that strengthen impact. • Stay informed about trends in workforce development, nonprofit governance, and STEM education.

• Audit FBA inventory daily to identify discrepancies: lost units (inbound/outbound), warehouse damages, customer return failures, and fee corrections • Open, track, and escalate reimbursement cases in Amazon Seller Central across all claim types: CustomerReturn, Damaged_Warehouse, Lost_Warehouse, Lost_Inbound, Lost_Outbound, CustomerServiceIssue, ReturnAdjustment, FeeCorrection • Monitor case statuses and follow up aggressively until resolved — no case left stale • Reconcile units found (added back to inventory) against units reimbursed to avoid double-counting and ensure net recovery accuracy • Maintain a live reimbursement tracker by claim type, unit count, dollar amount, and case status • Produce weekly and monthly summary reports (by reason code and total recovery) for leadership review • Identify patterns in loss drivers and surface findings to the operations team to reduce future exposure

• Develop and lead interactive media campaigns including CPM, CPC, CPL, and numerous retargeting media placements • Strategize and execute paid social campaigns across multiple platforms, ex: Facebook, Instagram, LinkedIn and TikTok, TripAdvisor, Pinterest • Execute Programmatic and Direct to Publisher deals / vendors – display, video, and mobile • Lead campaign activation across all of the above mediums • Own vendor relationships inclusive of generating IOs, sending RFPs, collecting reporting and ongoing campaign management • Partner with account service, creative teams, and external media vendors to determine what specific needs are for interactive advertising • Optimize the campaigns with media vendors ongoing • Collaborate with creative teams to ensure creative specifications of the negotiated plan are satisfied • Proactively share relevant information about trends in interactive media to the planning group, agency stakeholders, and clients • Lead media campaign monitoring with daily, weekly, and monthly campaign performance optimizations • Lead the preparation of monthly and quarterly business reviews reflecting on the prior month/quarter’s successes, insights, and recommendations for upcoming period • Lead multiple projects simultaneously and work in a fast-paced environment while maintaining a positive attitude and collaborative spirit • Maintain a deep understanding of how advertising, landing pages, and conversion rate optimization work together • Stay on top of emerging trends in order to continuously recommend new ideas/concepts/tactics and formulate innovative strategic plans • Define, document, and implement processes to adapt to evolving digital landscape and ensure the agency stays ahead of the curve • Willingness to learn and utilize all available AI tools to improve individual, and team efficiencies