Opportunity in every transaction
Reimbursement Specialist
Location
Philippines
Posted
1 day ago
Salary
$1K / month
Seniority
Junior
Job Description
Reimbursement Specialist
Priority
• Audit FBA inventory daily to identify discrepancies: lost units (inbound/outbound), warehouse damages, customer return failures, and fee corrections • Open, track, and escalate reimbursement cases in Amazon Seller Central across all claim types: CustomerReturn, Damaged_Warehouse, Lost_Warehouse, Lost_Inbound, Lost_Outbound, CustomerServiceIssue, ReturnAdjustment, FeeCorrection • Monitor case statuses and follow up aggressively until resolved — no case left stale • Reconcile units found (added back to inventory) against units reimbursed to avoid double-counting and ensure net recovery accuracy • Maintain a live reimbursement tracker by claim type, unit count, dollar amount, and case status • Produce weekly and monthly summary reports (by reason code and total recovery) for leadership review • Identify patterns in loss drivers and surface findings to the operations team to reduce future exposure
Job Requirements
- 1+ years of hands-on Amazon Seller Central experience, with direct FBA reimbursement case management
- Strong understanding of Amazon FBA inventory flow: receive, store, pick/pack, ship, return
- Proficiency in Excel or Google Sheets (pivot tables, VLOOKUP/INDEX-MATCH, data reconciliation)
- High attention to detail — you catch the $0.01 discrepancy and the 428-unit gap
- Proactive communicator: you surface issues before they become problems
- Ability to manage a high volume of open cases simultaneously without losing track
Benefits
- FULL TIME REMOTE Work
- Required 4hr overlap hours with Bangkok Time (other 4 hrs flexible)
- Paid leave and additional perks
- Opportunities for continuous learning and growth, especially in e-commerce
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