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Priority

Opportunity in every transaction

Reimbursement Specialist

GeneralGeneralFull TimeRemoteJuniorTeam 501-1,000H1B SponsorCompany SiteLinkedIn

Location

Philippines

Posted

1 day ago

Salary

$1K / month

Seniority

Junior

Bachelor Degree1 yr expEnglish

Job Description

Reimbursement Specialist

Priority

• Audit FBA inventory daily to identify discrepancies: lost units (inbound/outbound), warehouse damages, customer return failures, and fee corrections • Open, track, and escalate reimbursement cases in Amazon Seller Central across all claim types: CustomerReturn, Damaged_Warehouse, Lost_Warehouse, Lost_Inbound, Lost_Outbound, CustomerServiceIssue, ReturnAdjustment, FeeCorrection • Monitor case statuses and follow up aggressively until resolved — no case left stale • Reconcile units found (added back to inventory) against units reimbursed to avoid double-counting and ensure net recovery accuracy • Maintain a live reimbursement tracker by claim type, unit count, dollar amount, and case status • Produce weekly and monthly summary reports (by reason code and total recovery) for leadership review • Identify patterns in loss drivers and surface findings to the operations team to reduce future exposure

Job Requirements

  • 1+ years of hands-on Amazon Seller Central experience, with direct FBA reimbursement case management
  • Strong understanding of Amazon FBA inventory flow: receive, store, pick/pack, ship, return
  • Proficiency in Excel or Google Sheets (pivot tables, VLOOKUP/INDEX-MATCH, data reconciliation)
  • High attention to detail — you catch the $0.01 discrepancy and the 428-unit gap
  • Proactive communicator: you surface issues before they become problems
  • Ability to manage a high volume of open cases simultaneously without losing track

Benefits

  • FULL TIME REMOTE Work
  • Required 4hr overlap hours with Bangkok Time (other 4 hrs flexible)
  • Paid leave and additional perks
  • Opportunities for continuous learning and growth, especially in e-commerce

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