• Guide SFD’s growth strategy to ensure alignment with mission and sustainability. • Uphold fiduciary responsibilities by monitoring finances, ensuring compliance, and advancing best practices in nonprofit governance. • Make a personal financial contribution (see below). • Leverage your networks to secure resources, sponsorships, and partnerships. • Act as an ambassador for SFD within your networks, industries, and communities. • Help expand our visibility and reputation as a leader in STEM innovation. • Actively participate in board meetings, committees, and sprints. • Provide input on programs and partnerships that strengthen impact. • Stay informed about trends in workforce development, nonprofit governance, and STEM education.

• Audit FBA inventory daily to identify discrepancies: lost units (inbound/outbound), warehouse damages, customer return failures, and fee corrections • Open, track, and escalate reimbursement cases in Amazon Seller Central across all claim types: CustomerReturn, Damaged_Warehouse, Lost_Warehouse, Lost_Inbound, Lost_Outbound, CustomerServiceIssue, ReturnAdjustment, FeeCorrection • Monitor case statuses and follow up aggressively until resolved — no case left stale • Reconcile units found (added back to inventory) against units reimbursed to avoid double-counting and ensure net recovery accuracy • Maintain a live reimbursement tracker by claim type, unit count, dollar amount, and case status • Produce weekly and monthly summary reports (by reason code and total recovery) for leadership review • Identify patterns in loss drivers and surface findings to the operations team to reduce future exposure

• Develop and lead interactive media campaigns including CPM, CPC, CPL, and numerous retargeting media placements • Strategize and execute paid social campaigns across multiple platforms, ex: Facebook, Instagram, LinkedIn and TikTok, TripAdvisor, Pinterest • Execute Programmatic and Direct to Publisher deals / vendors – display, video, and mobile • Lead campaign activation across all of the above mediums • Own vendor relationships inclusive of generating IOs, sending RFPs, collecting reporting and ongoing campaign management • Partner with account service, creative teams, and external media vendors to determine what specific needs are for interactive advertising • Optimize the campaigns with media vendors ongoing • Collaborate with creative teams to ensure creative specifications of the negotiated plan are satisfied • Proactively share relevant information about trends in interactive media to the planning group, agency stakeholders, and clients • Lead media campaign monitoring with daily, weekly, and monthly campaign performance optimizations • Lead the preparation of monthly and quarterly business reviews reflecting on the prior month/quarter’s successes, insights, and recommendations for upcoming period • Lead multiple projects simultaneously and work in a fast-paced environment while maintaining a positive attitude and collaborative spirit • Maintain a deep understanding of how advertising, landing pages, and conversion rate optimization work together • Stay on top of emerging trends in order to continuously recommend new ideas/concepts/tactics and formulate innovative strategic plans • Define, document, and implement processes to adapt to evolving digital landscape and ensure the agency stays ahead of the curve • Willingness to learn and utilize all available AI tools to improve individual, and team efficiencies

• Coordinate the scheduling and delivery of home care services in line with client care plans. • Serve as the primary point of contact for clients, their families, and support workers. • Ensure client needs are met by matching them with suitable caregivers and updating schedules as needed. • Manage service delivery coordination and rostering to maintain efficient operations. • Perform data entry and data compliance checking to ensure accurate and up-to-date client and service records. • Support content updates and marketing tasks as directed. • Follow up on client feedback and assist in resolving any service-related concerns. • Maintain accurate and up-to-date client records, care plans, and documentation. • Collaborate with the care team to ensure compliance with service standards, safety protocols, and regulations. • Provide updates on invoice and accounts receivable as required. • Assist in the onboarding and orientation of new caregivers and staff. • Support internal reporting, documentation, and compliance efforts for service improvement. • Identify opportunities to improve operational efficiency and enhance client satisfaction. • Perform any other duties as directed by the supervisor or director.