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AI Documentation Transformation Consultant
Location
United States
Posted
1 day ago
Salary
$92.3K - $131.8K / year
Seniority
Mid Level
No structured requirement data.
Job Description
AI Documentation Transformation Consultant
CNX
Role Description As an AI Documentation Transformation Consultant, you will lead the modernization of our user documentation operating model across our cybersecurity product portfolio. - Assess current state of user documentation across processes, workflows, tooling, governance, and content health. - Design a future-state user documentation operating model that leverages AI to improve content creation, maintenance, reuse, and governance. - Establish user documentation standards, information architecture, taxonomy, metadata, versioning, and content lifecycle practices. - Identify and pilot high-value AI use cases across drafting, summarization, content reuse, maintenance, and knowledge management. - Evaluate and recommend improvements to user documentation platforms, workflows, and integrations. - Define governance frameworks, ownership models, review processes, and content health metrics. - Partner with Product, Engineering, Support, and Technical Writing teams to drive adoption and enable new ways of working. - Deliver recommendations, implementation roadmaps, playbooks, and practical solutions that can be sustained beyond the engagement. Expected Outcomes - A documented AI-first future-state documentation operating model. - A defined end-to-end content lifecycle framework covering creation, review, approval, publication, maintenance, measurement, archival, and retirement. - Pilot AI-assisted workflows with recommendations for broader adoption. - Clear governance, ownership, accountability, and content standards. - A standardized approach to information architecture, taxonomy, metadata, and content reuse. - Tooling and process recommendations to improve efficiency, consistency, and maintainability. - Documentation health metrics and a framework for measuring ongoing success. - Technical writing teams enabled with the processes, guidance, and training required to sustain and evolve the new operating model. - A prioritized roadmap for continued implementation following the engagement. Qualifications - 7+ years of experience in technical documentation, content operations, knowledge management, or related consulting roles. - Proven experience transforming documentation or content operations programs. - Experience implementing AI-assisted content workflows, knowledge management solutions, or enterprise content strategies. - Strong understanding of content governance, information architecture, taxonomy, metadata, and content lifecycle management. - Experience working with documentation and knowledge management platforms such as Confluence, MadCap Flare, SharePoint, Document360, or similar tools. - Strong stakeholder management, facilitation, and change management skills. - Experience working with highly technical products, enterprise SaaS platforms, or cybersecurity solutions is preferred. Requirements - All candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. - The base salary for this position is $92,250 to $131,786 plus incentives that align with individual and company performance. - Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. - Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days. - The deadline to apply for this position is: 6/30/2026. - This position is for an existing, immediate vacancy. - We are currently seeking to fill this role with an individual who can start as soon as possible. Benefits - Medical, dental, and vision insurance. - Comprehensive employee assistance program. - 401(k) retirement plan. - Paid time off and holidays. - Paid learning days.
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