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Hunt St

We help Aussie companies find top 3% remote talent in the Philippines & Nepal for a single finder's fee.

Service Delivery, Care Coordinator

Location

Philippines

Posted

1 day ago

Salary

$1.6K / month

Seniority

Senior

English

Job Description

Service Delivery, Care Coordinator

Hunt St

• Coordinate the scheduling and delivery of home care services in line with client care plans. • Serve as the primary point of contact for clients, their families, and support workers. • Ensure client needs are met by matching them with suitable caregivers and updating schedules as needed. • Manage service delivery coordination and rostering to maintain efficient operations. • Perform data entry and data compliance checking to ensure accurate and up-to-date client and service records. • Support content updates and marketing tasks as directed. • Follow up on client feedback and assist in resolving any service-related concerns. • Maintain accurate and up-to-date client records, care plans, and documentation. • Collaborate with the care team to ensure compliance with service standards, safety protocols, and regulations. • Provide updates on invoice and accounts receivable as required. • Assist in the onboarding and orientation of new caregivers and staff. • Support internal reporting, documentation, and compliance efforts for service improvement. • Identify opportunities to improve operational efficiency and enhance client satisfaction. • Perform any other duties as directed by the supervisor or director.

Job Requirements

  • Previous experience in a care coordination, service delivery, scheduling, or administrative support role within the aged care, disability, or community services sector.
  • Strong computer skills and a willingness to learn, with training provided for the right candidate.
  • Strong organizational and time management skills with the ability to manage multiple priorities.
  • Excellent communication and interpersonal skills with a client-focused approach.
  • Proficiency in using scheduling software, CRM systems, and Microsoft Office tools.
  • High attention to detail, accuracy, and documentation management.
  • Ability to work independently while collaborating with a wider support team.
  • Knowledge of care compliance standards and understanding of client confidentiality requirements.
  • Empathetic and professional attitude when working with clients and caregivers.
  • Problem-solving mindset with a proactive approach to challenges.
  • A genuine passion for improving the lives of others through quality service delivery.

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