• Perform functional, exploratory, regression, and acceptance testing. • Ensure product stability and release readiness. • Investigate, document, and report defects, ensuring they are prioritized, resolved, verified, and successfully delivered to users. • Expand manual test case scenarios and keep existing ones up to date. • Take ownership of complex testing areas and drive quality improvements through proactive initiatives. • Monitor automated test execution results and troubleshoot test failures. • Contribute to UI test automation by maintaining and extending automated tests using our established framework. • Work closely with developers and product stakeholders to clarify requirements and identify risks when feature documentation is incomplete or evolving. • Update the internal knowledge base and share expertise with team members. • Cooperate with the support team to reproduce issues reported by our valued users.

Role Description Join Our Team as a Clinical Quality Assurance Coordinator! 🌟 Are you passionate about healthcare quality and compliance? Do you thrive in a detail-oriented environment where your work directly impacts patient care and regulatory excellence? If so, we want to hear from you! We’re seeking a Clinical Quality Assurance Coordinator to join our dynamic team. In this pivotal role, you’ll ensure that our peer review reports meet the highest standards of quality, accuracy, and compliance with client contracts, regulatory guidelines, and federal/state mandates. - Conduct thorough quality assurance reviews of peer review reports, correspondence, and supplemental materials. - Ensure all recommendations are evidence-based, clearly articulated, and supported by current clinical references. - Verify compliance with client instructions, state mandates, and federal ERISA regulations. - Confirm that appropriate board-certified specialists have reviewed each case. - Identify inconsistencies and collaborate with peer reviewers to resolve them. - Support the resolution of client complaints and quality concerns. - Provide insights to management on consultant performance and compliance. - Promote efficient use of company resources and uphold professional standards. - Participate in ongoing training and development opportunities. Qualifications - 5+ years of RN or LPN experience - A keen eye for detail and a commitment to excellence. This role requires heavy professional writing skills. - Ability to work independently and collaboratively in a fast-paced environment. - Behavioral Health experience is a plus! Requirements - Shifts: - Team C: Wed-Sat (4, 10/hr days) assigned shift between 6am-6pm CST - Flex Team: Mon-Fri w/rotating weekends (5, 8/hr days) 8:30am-5pm CST Benefits - The pay range for this position is $26.50 - $31.00/hr. - Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description This is a Contract to Hire position based out of Indianapolis, IN. This is a fully remote position. This position is anticipated to close on Jul 9, 2026.

Role Description As a Customer Experience Quality Assurance Associate at Gainwell, you will be responsible for monitoring and evaluating voice and non-voice interactions (accuracy, compliance, and experience). This role supports our commitment to delivering exceptional member and provider experience and the assurance of accurate, and compliant work through measurement and analysis of calls, transactions, and related business processes. - Evaluate omni-channel interactions (calls, emails, chat, and back-office transactions) for compliance with quality standards and regulatory requirements. - Attend and, if required, facilitate or lead calibration sessions. - Share insights and align with stakeholders through regular engagement sessions. - Escalate and support resolution of unresolved matters, coaching referrals, and process improvement opportunities. - Recommend process and policy enhancements based on data-driven insights. - Utilize procedural and technology automation to improve QA efficiency and effectiveness. - Remain current with industry best practices for contact center and back-office quality assurance. Qualifications - Bachelor's degree or equivalent combination of education and experience, including two or more years of quality assurance (QA principles and methodologies, or subject matter expertise of areas to be evaluated). - Demonstrated subject matter expertise with one or more MMIS functional areas: Authorized Services, Customer Centers, Mailroom, Pharmacy, Provider Enrollment, DBO, or Provider Relations SURS. - Demonstrated ability to collaborate with team members across multiple areas. - Proficiency in Microsoft Office Suite and Sharepoint, with familiarity in contact center and back-office quality platforms (CXOne, Verint, etc.). - Strong written and verbal communication skills, with proven ability to work effectively with diverse teams. - Strong organizational and time management skills. - Skilled at working independently and collaboratively. - Demonstrated adaptability to change and continuous improvement. Requirements - Fully remote options from Contiguous US locations only. - Office Hours - 8a-5p central time. - Video cameras must be used during all interviews, as well as during the initial week of orientation. - This posting is intended for pipelining. This is a developing position therefore the job description is subject to change. Benefits - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - Variety of leadership and technical development academies to help build your skills and capabilities.

Role Description The Principal Quality Assurance (QA) Analyst FCC is responsible for defining, implementing and continuously improving policies, processes and procedures that deliver consistent and reliable products and services to business and customers. This role creates, executes and documents the tests necessary to ensure that application and technical environment meets performance requirements and freedom from defects. The Principal QA Analyst ensures that quality standards are met and adhered to by using their knowledge and quality assurance methods, tools and techniques. The role will resolve, document, and report to management quality problems that arise and assure projects meet quality standards by planning, designing and executing testing and developing procedures relating to product quality within multiple projects or a single complex project. What You Will Do - Design, document, and execute test cases for functional, regression, system integration, and user acceptance testing (UAT) - Develop, maintain, and execute automated test scripts using multiple automation frameworks - Conduct exploratory and ad-hoc testing for new features and releases - Contribute to the continuous improvement of the automated testing framework - Integrate automated tests into CI/CD pipelines (e.g., Jenkins, GitHub Actions) - Automate API test cases and validate data consistency across systems - Design and execute test cases for RESTful and SOAP APIs - Identify, log, and track software defects using Jira and Zephyr - Participate in defect triage meetings and support root cause analysis - Work closely with development teams in Agile/Scrum environments - Provide clear and concise test reports and quality metrics to stakeholders - Participate in sprint planning, stand-ups, retrospectives, and demos - Promote QA best practices and participate in process improvement initiatives - Stay current with industry trends, emerging tools, and testing methodologies Qualifications - 5 Years of experience in Software Quality Assurance with a combination of manual and automated testing. - 5+ years of hands-on experience using one or more test automation tools (Selenium, Playwright, Cypress etc) - 3+ year of experience in API testing (manual and automated) - Experience with test management tools (TestRail, Zephyr). - Proficient in scripting languages such as JavaScript, TypeScript, or Java. - Familiarity with version control systems preferably GitHub. - Basic knowledge of SQL for data validation. - 3 Years of industry experience in the Financial Services or Wealth Management - Experience with Broadridge Dataphile would be an asset - Strong written and verbal communication skills. - Experience in scrum/Agile and understands business requirements or user stories - Strong knowledge of software testing methodologies in Agile. - Multi-tasker, ability to manage multiple deliverables at once. - Strong relationship builder - developers, BSAs, SMEs, Scrum Masters and PMs. Nice to Have - Experience in performance testing (JMeter or k6) - Experience in Behavior Driven Development (BDD) using Cucumber or similar tools - Familiarity with cloud environments (AWS, Azure) and microservices architecture Education - University Degree in Computer Science, Information Technology, or equivalent experience - ISTQB certification would be an asset Benefits - Base Salary and Discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from 107,000 to 124,000 based on your experience and qualifications. - RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required. - Flexible working arrangements - 100% remote, hybrid, and in office options - Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy - Parental leave top-up to 100% of your salary for a period of 25 weeks - Up to $650 for home office equipment - Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice - Diversity and inclusion programs, including an active network of Employee Resource Groups - Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation