• Support customer communication, delivery coordination, order administration, reporting, and operational workflows • Respond to customer emails and inquiries • Provide order updates and delivery information • Send personalized customer communications following established templates • Monitor incoming orders from Shopify • Send confirmation and follow-up messages to customers • Coordinate delivery scheduling and booking activities • Prepare weekly operational and finance-related reports • Assist with tax-related administrative documentation

• Own marketing for the Say It With A Condom Shopify store, end-to-end • Run SEO (including programmatic SEO) to recover top Google rankings • Plan and execute outbound email campaigns to health organizations, HIV groups, and college campuses (women's health centers, sex centers) • Build a marketing calendar around key dates - Pride (June), National HIV Testing Day, Sexual Assault Awareness Month, National Condom Week, World AIDS Day - and create campaigns around them • Brief the creative director (once hired) on new condom designs tied to events and current news, using AI tools to rapidly generate concepts • List new products on Shopify and manage the store day-to-day (light touch — no custom theme work) • Manage relationships with existing external contractors (PPC team, SEO, PR) • Identify and add a small number of complementary products (harm reduction supplies, safer-sex kits) • Look for PR and media angles and pitch ideas when news cycles create opportunities

• Lead performance analytics and reporting for Amazon marketplace business • Build, maintain, and optimize dashboard reporting and business intelligence tools • Connect and model data from Amazon Seller Central, Amazon Advertising, and third-party ad-tech platforms • Automate recurring reporting to improve data accuracy, consistency, and efficiency • Analyze Amazon marketplace performance, including advertising efficiency and conversion trends • Monitor core marketplace KPIs • Identify performance issues, trends, and optimization opportunities across campaigns • Create customer-ready reporting, scorecards, and QBR materials • Partner with marketing, account management, content, and analytics teams

• Execution and delegation of deliverables for fundraising, digital advertising, social media, and/or other digital projects as required. This can include: • Development of client email + social content calendars • Drafting compelling content asking for grassroots donations • Code and segment emails to targeted universes on email CRM • Review performance and optimize program based on performance data • Communicate successes to client and maintain a positive client relationship • Work as part of a team on additional accounts to handle tasks as assigned which may include: • Email production including: content layout, landing page construction, QA process etc. • Managing all data information and ensuring client-facing data dashboards are fully up-to-date • Take initiative to experiment, try new things, and bring fresh perspective to internal and external relationships in collaboration with teammates and senior staff. • Serve as “point person” on multiple accounts leading the daily internal and external account management. • Managers and directors are responsible for team coaching/development, department growth and overall expanding BCom's network of relationships. • Other responsibilities as requested