20four7VA logo
20four7VA

End-to-End Virtual Staffing Solutions | Hire Simply, Scale Quickly

E-Commerce Operations, Customer Service Virtual Assistant

EcommerceEcommerceFull TimeRemoteSeniorTeam 51-200Since 2010H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

11 days ago

Salary

0

Seniority

Senior

English

Job Description

E-Commerce Operations, Customer Service Virtual Assistant

20four7VA

• Support customer communication, delivery coordination, order administration, reporting, and operational workflows • Respond to customer emails and inquiries • Provide order updates and delivery information • Send personalized customer communications following established templates • Monitor incoming orders from Shopify • Send confirmation and follow-up messages to customers • Coordinate delivery scheduling and booking activities • Prepare weekly operational and finance-related reports • Assist with tax-related administrative documentation

Job Requirements

  • Prior customer service experience required
  • Strong Excel and spreadsheet experience required
  • Administrative support experience preferred
  • E-commerce experience preferred
  • Shopify experience preferred but not required
  • Experience coordinating deliveries, logistics, or operations is a plus
  • Strong written and verbal English communication skills
  • Ability to work independently with minimal supervision

Benefits

  • Competitive rates
  • Weekly payments
  • Various open roles are available
  • Free training and upskilling
  • Constant support and guidance
  • A vibrant community always ready to support you

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