• Atuar em times ágeis de desenvolvimento, contribuindo para a cultura de qualidade de software em todo o ciclo de desenvolvimento; • Criar cenários e planos de teste com base em regras de negócio e critérios de aceite; • Executar testes funcionais, regressivos e de integração, garantindo a validação das entregas; • Documentar evidências de testes e manter rastreabilidade das execuções; • Automatizar testes conforme maturidade do produto e dos ambientes;

• Perform functional, exploratory, regression, and acceptance testing. • Ensure product stability and release readiness. • Investigate, document, and report defects, ensuring they are prioritized, resolved, verified, and successfully delivered to users. • Expand manual test case scenarios and keep existing ones up to date. • Take ownership of complex testing areas and drive quality improvements through proactive initiatives. • Monitor automated test execution results and troubleshoot test failures. • Contribute to UI test automation by maintaining and extending automated tests using our established framework. • Work closely with developers and product stakeholders to clarify requirements and identify risks when feature documentation is incomplete or evolving. • Update the internal knowledge base and share expertise with team members. • Cooperate with the support team to reproduce issues reported by our valued users.

Role Description Join Our Team as a Clinical Quality Assurance Coordinator! 🌟 Are you passionate about healthcare quality and compliance? Do you thrive in a detail-oriented environment where your work directly impacts patient care and regulatory excellence? If so, we want to hear from you! We’re seeking a Clinical Quality Assurance Coordinator to join our dynamic team. In this pivotal role, you’ll ensure that our peer review reports meet the highest standards of quality, accuracy, and compliance with client contracts, regulatory guidelines, and federal/state mandates. - Conduct thorough quality assurance reviews of peer review reports, correspondence, and supplemental materials. - Ensure all recommendations are evidence-based, clearly articulated, and supported by current clinical references. - Verify compliance with client instructions, state mandates, and federal ERISA regulations. - Confirm that appropriate board-certified specialists have reviewed each case. - Identify inconsistencies and collaborate with peer reviewers to resolve them. - Support the resolution of client complaints and quality concerns. - Provide insights to management on consultant performance and compliance. - Promote efficient use of company resources and uphold professional standards. - Participate in ongoing training and development opportunities. Qualifications - 5+ years of RN or LPN experience - A keen eye for detail and a commitment to excellence. This role requires heavy professional writing skills. - Ability to work independently and collaboratively in a fast-paced environment. - Behavioral Health experience is a plus! Requirements - Shifts: - Team C: Wed-Sat (4, 10/hr days) assigned shift between 6am-6pm CST - Flex Team: Mon-Fri w/rotating weekends (5, 8/hr days) 8:30am-5pm CST Benefits - The pay range for this position is $26.50 - $31.00/hr. - Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description This is a Contract to Hire position based out of Indianapolis, IN. This is a fully remote position. This position is anticipated to close on Jul 9, 2026.

Role Description As a Customer Experience Quality Assurance Associate at Gainwell, you will be responsible for monitoring and evaluating voice and non-voice interactions (accuracy, compliance, and experience). This role supports our commitment to delivering exceptional member and provider experience and the assurance of accurate, and compliant work through measurement and analysis of calls, transactions, and related business processes. - Evaluate omni-channel interactions (calls, emails, chat, and back-office transactions) for compliance with quality standards and regulatory requirements. - Attend and, if required, facilitate or lead calibration sessions. - Share insights and align with stakeholders through regular engagement sessions. - Escalate and support resolution of unresolved matters, coaching referrals, and process improvement opportunities. - Recommend process and policy enhancements based on data-driven insights. - Utilize procedural and technology automation to improve QA efficiency and effectiveness. - Remain current with industry best practices for contact center and back-office quality assurance. Qualifications - Bachelor's degree or equivalent combination of education and experience, including two or more years of quality assurance (QA principles and methodologies, or subject matter expertise of areas to be evaluated). - Demonstrated subject matter expertise with one or more MMIS functional areas: Authorized Services, Customer Centers, Mailroom, Pharmacy, Provider Enrollment, DBO, or Provider Relations SURS. - Demonstrated ability to collaborate with team members across multiple areas. - Proficiency in Microsoft Office Suite and Sharepoint, with familiarity in contact center and back-office quality platforms (CXOne, Verint, etc.). - Strong written and verbal communication skills, with proven ability to work effectively with diverse teams. - Strong organizational and time management skills. - Skilled at working independently and collaboratively. - Demonstrated adaptability to change and continuous improvement. Requirements - Fully remote options from Contiguous US locations only. - Office Hours - 8a-5p central time. - Video cameras must be used during all interviews, as well as during the initial week of orientation. - This posting is intended for pipelining. This is a developing position therefore the job description is subject to change. Benefits - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - Variety of leadership and technical development academies to help build your skills and capabilities.