AVP, Implementation and Service Delivery

Vice PresidentVice PresidentFull TimeRemoteLeadTeam 10,001+Since 1961H1B SponsorCompany SiteLinkedIn

Location

Arizona + 3 moreAll locations: Arizona | Florida | Ohio | Texas

Posted

3 days ago

Salary

$168K - $231K / year

Seniority

Lead

Bachelor Degree5 yrs expEnglish

Job Description

AVP, Implementation and Service Delivery

Humana

• Responsible for the daily activities across multiple pharmacy function areas that supports new client implementations and delivery upon service level agreements and performance metrics. • Responsible for end‑to‑end ownership of operational delivery, spanning both bringing work live (Implementation) and running and sustaining services (Service Delivery). • Ensures operational strategies are aligned, transitions are seamless, and services are delivered reliably, compliantly, and at scale, while balancing growth, risk, cost, and customer outcomes.

Job Requirements

  • Bachelor's Degree
  • 5 or more years of management experience over a large metric-intensive operational unit
  • Deep understanding of both implementation and service delivery models matrixed organization
  • Experience managing large, complex, regulated operations
  • Ability to influence and align cross-functional leaders
  • Demonstrated capability with coaching and developing associates formally and informally
  • Ability to monitor and recommend improvements
  • Prior demonstrated experience with project management, process improvement or process design within large scale complex organizations
  • Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, Project and Visio
  • Ability to manage multiple tasks and deadlines with attention to detail
  • Effective communication skills; ability to speak with line associates and deliver presentations to senior leaders of Humana
  • Demonstrated problem solving skills; ability to give direction and make sound business decisions
  • Experience with Department Budget oversight
  • Track record of driving operational improvements that support business strategy
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Benefits

  • Health benefits effective day 1
  • Paid time off, holidays, volunteer time and jury duty pay
  • Recognition pay
  • 401(k) retirement savings plan with employer match
  • Tuition assistance
  • Scholarships for eligible dependents
  • Parental and caregiver leave
  • Employee charity matching program
  • Network Resource Groups (NRGs)
  • Career development opportunities

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