Role Description We are seeking a Tolling Operations Specialist to join our dynamic team. This position reports to the Tolling Operations Analyst and is responsible for supporting tolling program oversight, working closely with customers, external toll agencies, and internal teams to identify and resolve issues related to toll operations. The ideal candidate has an interest in data analysis and process improvement, with a focus on identifying and solving operational challenges. This role can be fully remote or hybrid for candidates located within the Phoenix metropolitan area. Essential Responsibilities - Process Improvement & Operational Support - Create and maintain scalable workflows to improve process automation. - Assist Managers and Directors with day-to-day operational activities. - Develop and maintain standard operating procedures (SOPs) for routine processes. - Monitor daily operational activities and identify anomalies requiring investigation or resolution. - Maintain and process repetitive and routine tolling-related work with a high level of accuracy and quality. - Analysis & Reporting - Perform thorough analysis of large volumes of data and document findings in a clear, actionable format for management and customers. - Track, maintain, and update company and team performance metrics and statistics. - Analyze operational trends and provide insights to support business decisions and process improvements. - Subject Matter Expertise & Issue Resolution - Serve as a subject matter expert (SME) on tolling systems and processes. - Troubleshoot operational issues and coordinate timely resolution by partnering with internal teams and external stakeholders. - Support the identification, investigation, and resolution of system and process-related errors. - Training & Change Management - Create training materials and process documentation for applications and operational workflows. - Deliver training and guidance to end users on systems and processes. - Support organizational improvements by helping design, implement, and promote process changes and new operational procedures. Qualifications - Bachelor’s degree preferred; equivalent professional experience will be considered in lieu of a degree. - Strong problem-solving and investigative skills with exceptional attention to detail. - Proficiency in Microsoft Excel, including Pivot Tables, VLOOKUPs, and Filters. - Experience viewing, developing and publishing Power BI reporting. - Basic proficiency in SQL, data architecture, Microsoft Fabric, OneLake, and Dataflows. - Ability to manage multiple initiatives and priorities simultaneously. - Strong analytical, organizational, and time management skills. - Excellent verbal and written communication skills. - Ability to communicate effectively and professionally with executives, managers, subject matter experts, customers, and external partners. - Ability to work independently with minimal supervision. Bonus Points For - Experience within the Commercial Vehicle Transportation industry. - Experience within the Tolling industry. Desired Characteristics - Demonstrates a proactive, solution-oriented approach to problem-solving. - Highly detail-oriented with a commitment to quality and accuracy. - Comfortable working in a fast-paced environment with shifting priorities. - Strong sense of ownership and accountability for outcomes. - Ability to learn new systems, processes, and technologies quickly. - Collaborative team player who builds productive relationships across departments and external partners. Benefits - Robust benefit package that includes medical, dental, and vision that start on date of hire. - Paid Time Off, to include vacation, sick, holidays, and floating holidays. - 401(k) plan with employer match. - Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships). - Tuition Reimbursement Program. - Voluntary benefits, to include but not limited to Legal and Pet Discounts. - Employee Assistance Program (available at no cost to you). - Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees. - Community Give-Back initiatives. - Culture that focuses on employee development initiatives. Join Us At PrePass, our mission drives us. We invest in relationships. We challenge ourselves to innovate and improve. We win together. Simply put, we live our Core Values. Ready to help move the transportation industry forward? Join us and let’s drive progress—together.

• Account Management serving as the primary liaison between company and client • lead client meetings • field client questions and requests • interpret client needs and develop action plans • work with management team to monitor and assess strategies to improve program processes • provide internal advocacy for client • Team Management ensuring team meets contractual obligations • identify staffing needs • serve as interface for cross functional activities • design programs to maintain high motivation among team members • conduct performance reviews and provide training and mentoring • Business Development partnering with New Business Development for capability presentations • participate in budget development and manage monthly budget and expenses • collaborate with Compliance team on program audits and corrective actions • provide organizational leadership

• Lead end-to-end Operations transformation programs • Drive hands-on delivery by translating strategic recommendations into practical solutions • Partner with hospital leaders, senior stakeholders, and cross-functional Medtronic teams • Identify, implement, and scale operational improvements • Co-develop and continuously improve Operations offerings, solutions, and delivery toolkits • Build scalable assets, best practices, and knowledge-sharing approaches • Act as a connector across markets and teams

Role Description We are looking for a Partner Operations Specialist to join our Global Distribution Concierge Support Team. In this role, you will work closely with our Distribution Partner Account Manager (DPAMs). Primary responsibilities include: - Be the contact for questions, issues, linkages, and requirements that need to be addressed or issues which may arise in the management of the disti-managed partners. - Work closely with the PAD (Partner Acceleration Desk). - Manage PAD GSS cases by routing to correct queues, assigning CGS Tiger Team, meeting SLAs, reporting, and escalating stalled tickets. Responsibilities include: - Account or Territory Alignment: Ensure accurate account and territory ownership alignment to support sales execution, avoid conflicts, and enable timely deal progression. - Partner Account Validation / Compliance / Vetting: Validate partner eligibility, compliance, and program status to unblock live deals and ensure alignment with Red Hat policies. - Segment, Coverage, or Escalation Clarification: Clarify customer segmentation, coverage models, and escalation paths to resolve ownership disputes and maintain consistent sales engagement. - Rebate or Incentive Issue Resolution: Resolve rebate, MDF, or incentive issues tied to active sales cycles, ensuring deadlines are met and partner motivation remains high. - Quoting, Pricing, or LOA Support: Provide guidance on quoting, pricing exceptions, and Letters of Authorization to support accurate, compliant, and timely deal closure. - Partner Portal or Access Issues: Troubleshoot partner portal access, permissions, and tooling issues to ensure uninterrupted participation in sales, renewals, and incentives. - Account Creation for New Logos: Create and validate new customer accounts and partner associations to enable deal registration, quoting, and pipeline tracking. - Technical Validation or Architecture Support: Support technical validation and solution architecture alignment to ensure proposed designs meet customer requirements and Red Hat standards. Qualifications - Highly collaborative and customer success-driven individual who enjoys working in a matrixed organization with virtual teams must be sales oriented. - Excellent written and verbal communication skills in English and German. - Worked in and/or has an interest and base understanding of High-tech Industry. - Understanding the complete sales cycle management from prospect to close. - Solid people-focused skills, ability to build long-term relationships with team members by establishing trust and credibility. - Excellent time management, organizational skills and highly collaborative. - 2+ years of proven sales quota attainment and solutions sales experience in software or high-technology offerings. - Experience using CRM tool for collaboration – in specific Sales Force and Tableau. Benefits - Competitive salary + full benefits. - Work from Anywhere: Fully remote flexibility. - Dedicated focus on your long-term growth. - A diverse, collaborative, and inclusive workplace.