CGS Immersive

Role Description We are looking for a Partner Operations Specialist to join our Global Distribution Concierge Support Team. In this role, you will work closely with our Distribution Partner Account Manager (DPAMs). Primary responsibilities include: - Be the contact for questions, issues, linkages, and requirements that need to be addressed or issues which may arise in the management of the disti-managed partners. - Work closely with the PAD (Partner Acceleration Desk). - Manage PAD GSS cases by routing to correct queues, assigning CGS Tiger Team, meeting SLAs, reporting, and escalating stalled tickets. Responsibilities include: - Account or Territory Alignment: Ensure accurate account and territory ownership alignment to support sales execution, avoid conflicts, and enable timely deal progression. - Partner Account Validation / Compliance / Vetting: Validate partner eligibility, compliance, and program status to unblock live deals and ensure alignment with Red Hat policies. - Segment, Coverage, or Escalation Clarification: Clarify customer segmentation, coverage models, and escalation paths to resolve ownership disputes and maintain consistent sales engagement. - Rebate or Incentive Issue Resolution: Resolve rebate, MDF, or incentive issues tied to active sales cycles, ensuring deadlines are met and partner motivation remains high. - Quoting, Pricing, or LOA Support: Provide guidance on quoting, pricing exceptions, and Letters of Authorization to support accurate, compliant, and timely deal closure. - Partner Portal or Access Issues: Troubleshoot partner portal access, permissions, and tooling issues to ensure uninterrupted participation in sales, renewals, and incentives. - Account Creation for New Logos: Create and validate new customer accounts and partner associations to enable deal registration, quoting, and pipeline tracking. - Technical Validation or Architecture Support: Support technical validation and solution architecture alignment to ensure proposed designs meet customer requirements and Red Hat standards. Qualifications - Highly collaborative and customer success-driven individual who enjoys working in a matrixed organization with virtual teams must be sales oriented. - Excellent written and verbal communication skills in English and German. - Worked in and/or has an interest and base understanding of High-tech Industry. - Understanding the complete sales cycle management from prospect to close. - Solid people-focused skills, ability to build long-term relationships with team members by establishing trust and credibility. - Excellent time management, organizational skills and highly collaborative. - 2+ years of proven sales quota attainment and solutions sales experience in software or high-technology offerings. - Experience using CRM tool for collaboration – in specific Sales Force and Tableau. Benefits - Competitive salary + full benefits. - Work from Anywhere: Fully remote flexibility. - Dedicated focus on your long-term growth. - A diverse, collaborative, and inclusive workplace.

Role Description CGS is seeking an experienced Scheduling Manager to join our instructional delivery services team. The Scheduling Manager leads a team of Instructional Delivery Schedulers whose collective role is foundational to the operational effectiveness of the plasma center technical training program. The scheduling team is responsible for the end-to-end coordination of training logistics, including: - Session scheduling - Learner enrollment - Instructor assignment - Roster management - Training record maintenance - Compliance documentation The Scheduling Manager and their team work in close coordination with: - Virtual Instructor Supervisors to align faculty availability with session demand - Content Manager to ensure training materials are staged and accessible ahead of each session - Operations Manager to support program-level planning, reporting, and continuous improvement As Scheduling Manager, you will set the standards, build the processes, and develop the team capabilities that keep instructional delivery running at scale. Qualifications - A bachelor's degree in Business Administration, Communications, Education, or a related field. Relevant experience may substitute for formal education. - 5+ years of experience coordinating or managing training programs, events, or similar activities, with at least 2–3 years in a supervisory or team lead capacity. - Demonstrated leadership ability, with experience managing, coaching, and developing a team of scheduling or administrative coordination professionals. - High proficiency in the use of scheduling and planning software for centralized management of class rosters, instructor assignments, learner enrollment, and training calendars. - Microsoft Excel to collect, analyze, and report on structured data used across scheduling and program performance tracking. - Moderate proficiency in MS Word, MS PowerPoint, MS OneNote, and MS SharePoint. - Excellent communication and interpersonal skills, with the ability to engage effectively across all levels from frontline learners and instructors to client-side senior stakeholders. - Strong organizational and multitasking skills with a keen attention to detail and the ability to manage competing priorities across a high-volume, fast-paced training program. - Proficiency with learning management systems (LMS) required; experience with enterprise LMS platforms in a regulated training environment is strongly preferred. - Excellent project management skills with the ability to design and oversee scalable scheduling processes across multiple concurrent training tracks. - Certification in project management (PMP, CAPM) or a related discipline is a plus. Requirements - Lead, mentor, and manage a team of Instructional Delivery Schedulers, providing day-to-day direction, workload oversight, professional development support, and performance evaluation. - Develop, implement, and continuously refine scheduling policies, procedures, and standards to ensure consistent, efficient, and compliant training delivery operations across the program. - Serve as the primary point of escalation for scheduling conflicts, logistical issues, and stakeholder concerns, resolving matters promptly and communicating resolutions clearly. - Oversee the scheduling and logistics of all virtual instructor-led training sessions, including session setup, learner enrollment, instructor assignment, calendar management, and change notifications. - Collaborate with Virtual Instructor Supervisors to align faculty availability with session schedules, manage instructor load, and ensure adequate coverage across all training cohorts. - Partner with the Content Manager to confirm that training materials, resources, and learning objects are staged, accessible, and current ahead of each scheduled session. - Maintain oversight of training records, attendance documentation, and GxP compliance reporting, ensuring all records are accurate, complete, and audit-ready in accordance with established procedures. - Communicate effectively with instructors, learners, and stakeholders, including client-side process excellence and technical training operations contacts, to ensure all parties are informed and aligned on training plans, schedules, requirements, and changes. - Track and report on scheduling performance metrics and KPIs, presenting program-level insights and recommendations to the Operations Manager. - Support the development and implementation of technology solutions, including scheduling software and LMS configuration to streamline operations and enable program scalability. - Lead continuous improvement initiatives within the scheduling function, incorporating feedback from instructors, learners, and delivery administration stakeholders. Benefits - A comprehensive benefits package (Health, Dental, Life Insurance and RRSP). - Remote work from home (available options). - The opportunity for career growth and development. - A collaborative and inclusive work environment. Salary Competitive salary: 50,000 – 70,000 CAD Annually. CGS evaluates compensation individually for each selected applicant. Final salary placement within our established parameters is based on multiple criteria, including regional market rates, internal equity considerations, cost-of-living geography, and candidate-specific attributes like professional experience, education, and technical skill sets. Furthermore, team members may have access to performance-based incentive structures and performance metrics designed to offer additional earning potential based on business growth.

• Facilitate synchronous and asynchronous virtual instruction, fostering an interactive and engaging learning environment. • Utilize a variety of multimedia tools, platforms, and technologies including mixed and extended reality to enhance the learning experience. • Tailor your instructional delivery approach to accommodate different learning styles and abilities within a virtual setting. • Provide clear explanations of complex concepts and encourage learner participation and critical thinking. • Facilitate discussions, group activities, and projects to promote collaborative learning among learners in video-streamed and virtual reality environments. • Monitor and assess learner progress, providing timely feedback and support to address individual learning needs. • Maintain an online presence throughout the instructional day, promptly responding to learner inquiries and concerns via email, chat, and other communication channels. • Stay current with emerging trends and best practices in virtual instruction and online education. • Collaborate with instructional designers, technology support teams, and fellow instructors to continuously improve the virtual learning experience. • Participate in training and professional development opportunities to enhance teaching skills and subject matter expertise. • Uphold academic integrity and ethical standards in all interactions and assessments.

Innovation Starts With You. Operations Manager Full time - Permanent Position. Remote / NB, Canada. Job Role: As an Operations Manager, you will play a pivotal role in overseeing the planning, operation, evaluation, and maintenance of a plasma collection training program. You will collaborate with internal and client stakeholders in technical training, process excellence, quality management, content development, human resources, and finance to execute and manage the operational aspects of the plasma center technical training program. Responsibilities: - Oversee the planning and logistical aspects of training operations, including scheduling, resource allocation, budgeting, and client stakeholder management. - Supervise a team consisting of Instructor Supervisors, Instructional Delivery Schedulers, and Content Management staff, providing guidance, support, and performance evaluations. - Identify and mitigate human, process, technology, and organizational risks that may delay, interrupt, or impede plasma center technical training. - Manage the creation and maintenance of training materials, resources, and documentation, ensuring content relevance and effectiveness. - Collect and analyze KPIs (business, operational, quality, and financial) and feedback (formal and informal). - Prepare and present monthly and quarterly KPI reports, outlining the effectiveness of the training program and making recommendations for improvement as necessary. - Facilitate quarterly and annual business reviews in collaboration with client stakeholders. - Lead the implementation of process excellence and continuous improvement initiatives. Qualifications: - A bachelor's degree in Business Administration, Human Resources, Education, or a related field. - 15+ years of experience in training delivery operations, program management, or a related role. - High proficiency in the use of: - Learning management systems (LMS) to organize curriculums and learning object curations. - Microsoft Excel to collect and analyze structured data used by various information management systems. - MS Word, MS PowerPoint, MS OneNote, MS SharePoint, MS Planner, and Smartsheet. - A strong understanding of instructional design principles and adult learning methodologies. - Excellent project management skills with the ability to manage multiple initiatives simultaneously. - Exceptional communication, leadership, and interpersonal skills. - An analytical mindset with the ability to interpret data and make data-driven decisions. - Certifications in training, project management, or related fields are a plus. - General knowledge of aspects of blood banking and biotherapeutics and experience working in a regulated health care environment is an asset. Benefits - Competitive salary + full benefits. - Work from Anywhere: Fully remote flexibility. - Dedicated focus on your long-term growth. - A diverse, collaborative, and inclusive workplace. About Us For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries. Learn more about CGS Inc® and CGS Immersive® in our websites: https://cgsinc.com/en https://cgsimmersive.com/ #GP

Role Description CGS is seeking dedicated and dynamic Virtual Instructors to join our instructional delivery services team. As a Virtual Instructor, you will play a crucial role in delivering engaging and interactive online learning experiences for a leading plasma donation organization. Your expertise in the subject matter, combined with your passion for education and technology, will help shape the future of plasma center technical training. - Facilitate synchronous and asynchronous virtual instruction, fostering an interactive and engaging learning environment. - Utilize a variety of multimedia tools, platforms, and technologies including mixed and extended reality to enhance the learning experience. - Tailor your instructional delivery approach to accommodate different learning styles and abilities within a virtual setting. - Provide clear explanations of complex concepts and encourage learner participation and critical thinking. - Facilitate discussions, group activities, and projects to promote collaborative learning among learners in video-streamed and virtual reality environments. - Monitor and assess learner progress, providing timely feedback and support to address individual learning needs. - Maintain an online presence throughout the instructional day, promptly responding to learner inquiries and concerns via email, chat, and other communication channels. - Stay current with emerging trends and best practices in virtual instruction and online education. - Collaborate with instructional designers, technology support teams, and fellow instructors to continuously improve the virtual learning experience. - Participate in training and professional development opportunities to enhance teaching skills and subject matter expertise. - Uphold academic integrity and ethical standards in all interactions and assessments. Qualifications - 3-5 years of blood banking experience in a donor or patient facing role and post-secondary training or equivalent work experience in the following areas: - Medical screening. - Phlebotomy. - Plasmapheresis or automated collection device operation and instrumentation. - Handling of adverse donor reactions. - Sample specimen collection and processing. - Experience with virtual or online learning, showcasing an understanding of how to foster engaging and effective learning environments. - A strong command of virtual classroom technologies, video conferencing tools, and multimedia resources. - Moderate proficiency in the use of: - Learning management systems (LMS) to document training. - Microsoft Excel to collect structured data used by various information management systems. - MS Word, MS PowerPoint, MS OneNote, and MS SharePoint. - Excellent communication skills, both written and verbal, with the ability to convey complex ideas clearly and concisely. - A demonstrated ability to adapt instructional strategies for diverse learners and create inclusive learning experiences. - A patient, approachable, and supportive attitude toward learners, promoting a positive and collaborative learning atmosphere. - Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines. - A continuous learner with a growth mindset, open to incorporating new teaching methodologies and technologies. - Familiarity with assessment and evaluation techniques to measure learner performance and learning outcomes. Benefits - A competitive salary and benefits package. - Remote work from home. - The opportunity for career growth and development. - A collaborative and inclusive work environment.

Innovation Starts With You. Instructional Delivery Scheduler Full time - Permanent Position Remote – Canada. Job Role: The Instructional Delivery Scheduler will play a crucial role in organizing, scheduling, and coordinating the logistical aspects of a plasma center technical training program. This role involves liaising with instructors, learners, members of the CGS instructional delivery administration team, and the client’s process excellence and technical training operations stakeholders to ensure the successful execution of the plasma center technical training program. Responsibilities: - Coordinate the scheduling and logistics of virtual instructor-led training sessions. - Communicate effectively with instructors, learners, and relevant stakeholders to ensure all parties are informed about training schedules, requirements, and changes such as revised training plans. - Assist in the creation and distribution of training materials, handouts, and resources as needed. - Maintain accurate training records, attendance sheets, and evaluations, ensuring compliance with established procedures. - Provide virtual support during training sessions, troubleshooting logistical issues, and ensuring a smooth delivery of the program. - Collaborate with the instructional delivery services team to gather feedback and evaluate training sessions for continuous improvement. - Support the development and implementation of processes to streamline training delivery operations. Qualifications: - Bachelor’s degree in Business Administration, Communications, or a related field. “Relevant experience may substitute for formal education.” - 5+ years of experience in coordinating training programs, events, or similar activities. - Strong organizational and multitasking skills with a keen attention to detail. - High proficiency in the use of: - Software for centralized planning and scheduling of class rosters, instructors, learners, and learning. - Microsoft Excel to collect and analyze structured data used by various information management systems. - Moderate proficiency in the use of MS Word, MS PowerPoint, MS OneNote, and MS SharePoint. - Excellent communication and interpersonal skills to effectively interact with various stakeholders. - The ability to thrive in a fast-paced environment and adapt to changing priorities. - Excellent project management skills with the ability to manage multiple projects simultaneously. - Experience with learning management systems (LMS) is an asset. - Certification in project management or event coordination is an asset. About Us For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries. Learn more about CGS Inc® and CGS Immersive® in our websites: https://cgsinc.com/en https://cgsimmersive.com/ #GP-TKBL

Position: Virtual Instructor CGS is seeking dedicated and dynamic Virtual Instructors to join our instructional delivery services team. As a Virtual Instructor, you will play a crucial role in delivering engaging and interactive online learning experiences for America’s leading humanitarian services organization. Your expertise in the subject matter, combined with your passion for education and technology, will help shape the future of biocollections technical training. Responsibilities - Facilitate synchronous and asynchronous virtual instruction, fostering an interactive and engaging learning environment. - Utilize a variety of multimedia tools, platforms, and technologies including mixed and extended reality to enhance the learning experience. - Tailor your instructional delivery approach to accommodate different learning styles and abilities within a virtual setting. - Provide clear explanations of complex concepts and encourage learner participation and critical thinking. - Facilitate discussions, group activities, and projects to promote collaborative learning among learners in video-streamed and virtual reality environments. - Monitor and assess learner progress, providing timely feedback and support to address individual learning needs. - Maintain an online presence throughout the instructional day, promptly responding to learner inquiries and concerns via email, chat, and other communication channels. - Stay current with emerging trends and best practices in virtual instruction and online education. - Collaborate with instructional designers, technology support teams, and fellow instructors to continuously improve the virtual learning experience. - Participate in training and professional development opportunities to enhance teaching skills and subject matter expertise. - Uphold academic integrity and ethical standards in all interactions and assessments. Qualifications - 5+ years of blood banking or clinical medical technician experience in a donor or patient facing role and post-secondary training or equivalent work experience in the following areas: - Medical screening. - Phlebotomy - Automated collection device operation (including by not limited to MCS+, Amicus, Alyx, and Spectra Optia) and instrumentation. - Handling of donor complications. - Autologous and directed donations. - Therapeutic donations. - Experience with virtual or online learning, showcasing an understanding of how to foster engaging and effective learning environments. - A strong command of virtual classroom technologies, video conferencing tools, and multimedia resources. - Moderate proficiency in the use of: - Learning management systems (LMS) to document training. - Microsoft Excel to collect structured data used by various information management systems. - MS Word, MS PowerPoint, MS OneNote, and MS SharePoint. - Excellent communication skills, both written and verbal, with the ability to convey complex ideas clearly and concisely. - A demonstrated ability to adapt instructional strategies for diverse learners and create inclusive learning experiences. - A patient, approachable, and supportive attitude toward learners, promoting a positive and collaborative learning atmosphere. - Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines. - A continuous learner with a growth mindset, open to incorporating new teaching methodologies and technologies. - Familiarity with assessment and evaluation techniques to measure learner performance and learning outcomes. Benefits - A competitive salary and benefits package. - Remote work from home. - The opportunity for career growth and development. - A collaborative and inclusive work environment.

Position Title: Sr. Learning Consultant (Contract) Job Location: Remote Work Corporate Profile: CGS Enterprise Learning helps clients create and implement a learning and development (L&D) strategy unique to their needs and expectations. We are the leading provider of enterprise Learning and Development solutions across industries for 40 years. CGS Enterprise Learning serves as a trusted partner to 84 of the Fortune 500 companies and to the world's most recognized brands, delivering innovative, custom learning solutions essential to scaling processes, people, and performance across their entire organizations. We are named one of the top 20 training companies for 9 consecutive years. We are leveraging AI, AR/VR, machine learning and gamification in our custom professional learning and development solutions. Job Summary: CGS is seeking a client-facing Sr. Learning Consultant to lead analysis and design for a major systems replacement initiative impacting Supply Chain and regulated procedures. This person will work directly with client stakeholders and SMEs to translate future-state processes into training strategy, design documentation, and executable blueprints for rapid course development (including enabling AI-assisted development workflows). Key Responsibilities: - Serve as the day-to-day learning consultant interfacing with client program leadership, BAs, product owners, and SMEs. - Plan and facilitate discovery workshops, interviews, and working sessions to capture current vs. future state workflows. - Analyze new system functionality and process changes to identify impacts to roles, tasks, and SOPs/procedures. - Create training needs analysis (TNA) and impact assessments tied to role-based performance requirements. - Identify content gaps where “word changes” are insufficient and net-new training or redesigned instruction is required. - Produce high-quality, client-ready documentation such as: Design Docs / Learning Blueprints, Task-to-training matrices, Role curricula / learning paths, Storyboards/scripts for WBT/ILT, Assessment strategies and knowledge checks - Ensure design supports rapid downstream development by internal teams and tool-assisted workflows (e.g., AI-supported content generation). - Partner with internal production teams (IDs, dev, media) to ensure requirements are understood and build ready. - Provide ongoing clarification/Q&A during development, review cycles, and UAT. Required Qualifications: - 7+ years in Learning BA, Senior Instructional Design, Learning Consultant, or similar role (client-facing). - Demonstrated experience supporting enterprise system implementations (ERP/LIMS/WMS/CRM, etc.) and process change. - Expert ability to translate complex workflows into performance-based learning and clear design documentation. - Strong facilitation skills and executive-ready communication (written and verbal). - Proven experience working in regulated, SOP-driven, or high-compliance environments. Prefer to have: - Experience in blood collection, blood operations, biologics, medical devices, or healthcare supply chain. - Familiarity with change management concepts (Prosci/ADKAR or similar). - Experience designing for blended delivery (WBT, ILT/VILT, performance support). - Comfort working with structured content workflows and enabling rapid design-to-build handoffs (including AI-assisted pip

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description CGS is seeking dedicated and dynamic Virtual Instructors to join our instructional delivery services team. As a Virtual Instructor, you will play a crucial role in delivering engaging and interactive online learning experiences for a leading plasma donation organization. Your expertise in the subject matter, combined with your passion for education and technology, will help shape the future of plasma center technical training. - Facilitate synchronous and asynchronous virtual instruction, fostering an interactive and engaging learning environment. - Utilize a variety of multimedia tools, platforms, and technologies including mixed and extended reality to enhance the learning experience. - Tailor your instructional delivery approach to accommodate different learning styles and abilities within a virtual setting. - Provide clear explanations of complex concepts and encourage learner participation and critical thinking. - Facilitate discussions, group activities, and projects to promote collaborative learning among learners in video-streamed and virtual reality environments. - Monitor and assess learner progress, providing timely feedback and support to address individual learning needs. - Maintain an online presence throughout the instructional day, promptly responding to learner inquiries and concerns via email, chat, and other communication channels. - Stay current with emerging trends and best practices in virtual instruction and online education. - Collaborate with instructional designers, technology support teams, and fellow instructors to continuously improve the virtual learning experience. - Participate in training and professional development opportunities to enhance teaching skills and subject matter expertise. - Uphold academic integrity and ethical standards in all interactions and assessments. Qualifications - 3-5 years of blood banking experience in a donor or patient facing role and post-secondary training or equivalent work experience in the following areas: - Medical screening. - Phlebotomy. - Plasmapheresis or automated collection device operation and instrumentation. - Handling of adverse donor reactions. - Sample specimen collection and processing. - Experience with virtual or online learning, showcasing an understanding of how to foster engaging and effective learning environments. - A strong command of virtual classroom technologies, video conferencing tools, and multimedia resources. - Moderate proficiency in the use of: - Learning management systems (LMS) to document training. - Microsoft Excel to collect structured data used by various information management systems. - MS Word, MS PowerPoint, MS OneNote, and MS SharePoint. - Excellent communication skills, both written and verbal, with the ability to convey complex ideas clearly and concisely. - A demonstrated ability to adapt instructional strategies for diverse learners and create inclusive learning experiences. - A patient, approachable, and supportive attitude toward learners, promoting a positive and collaborative learning atmosphere. - Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines. - A continuous learner with a growth mindset, open to incorporating new teaching methodologies and technologies. - Familiarity with assessment and evaluation techniques to measure learner performance and learning outcomes. Benefits - A competitive salary and benefits package. - Remote work from home. - The opportunity for career growth and development. - A collaborative and inclusive work environment.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description CGS is seeking dedicated and dynamic Virtual Instructor Supervisors to join our instructional delivery services team. As a Virtual Instructor Supervisor, you will lead a team of virtual instructors and coordinate the day-to-day instructional delivery services for a plasma center technical training program. This role involves developing and reviewing training plans, facilitating sessions, managing attendance, and assisting the faculty to ensure new-hire training outcomes are met and high-quality professional standards are maintained. Your expertise in the subject matter, combined with your passion for education and technology, will help shape the future of virtual learning. Responsibilities - Supervisory: - Mentor and train new trainers or facilitators, providing guidance on effective training delivery techniques and best practices. - Review and reconcile GxP and non-GxP training documentation, ensuring accuracy and compliance with company standards and regulatory requirements. - Investigate and address incidents and instructional delivery process exceptions. - Collaborate with training delivery administration staff to manage faculty availability. - Prepare or review revised training plans. - Conduct faculty performance reviews. - Execute process enhancements and continuous improvement directives. - Instructional: - Facilitate synchronous and asynchronous virtual instruction, fostering an interactive and engaging learning environment. - Utilize a variety of multimedia tools, platforms, and technologies including mixed and extended reality to enhance the learning experience. - Tailor your instructional delivery approach to accommodate different learning styles and abilities within a virtual setting. - Provide clear explanations of complex concepts and encourage learner participation and critical thinking. - Facilitate discussions, group activities, and projects to promote collaborative learning among learners in video-streamed and virtual reality environments. - Monitor and assess learner progress, providing timely feedback and support to address individual learning needs. - Maintain a strong online presence, promptly responding to learner inquiries and concerns via email, chat, and other communication channels. - Stay current with emerging trends and best practices in virtual instruction and online education. - Collaborate with instructional designers, technology support teams, and fellow instructors to continuously improve the virtual learning experience. - Participate in training and professional development opportunities to enhance teaching skills and subject matter expertise. - Uphold academic integrity and ethical standards in all interactions and assessments. Qualifications - 5-10 years of blood banking experience in a donor or patient facing role and post-secondary training or equivalent work experience in the following areas: - Medical screening. - Phlebotomy. - Plasmapheresis or automated collection device operation and instrumentation. - Handling of adverse donor reactions. - Sample specimen collection and processing. - Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines. - Leadership qualities with the ability to mentor and coach others effectively. - High proficiency in the use of: - Learning management systems (LMS) to document training and to generate training completion transcript reports. - Microsoft Excel to collect structured data used by various information management systems. - Moderate proficiency in the use of MS Word, MS PowerPoint, MS OneNote, and MS SharePoint. - Proven experience in virtual or online instruction, showcasing expertise in creating engaging and effective learning environments. - A strong command of virtual classroom technologies, video conferencing tools, and multimedia resources. - Excellent communication skills, both written and verbal, with the ability to convey complex ideas clearly and concisely. - A demonstrated ability to adapt instructional strategies for diverse learners and create inclusive learning experiences. - A patient, approachable, and supportive attitude toward learners, promoting a positive and collaborative learning atmosphere. - A continuous learner with a growth mindset, open to incorporating new teaching methodologies and technologies. - A familiarity with assessment and evaluation techniques to measure learner performance and learning outcomes. Benefits - A competitive salary and benefits package. - Remote work from home. - The opportunity for career growth and development. - A collaborative and inclusive work environment.