• Account Management serving as the primary liaison between company and client • lead client meetings • field client questions and requests • interpret client needs and develop action plans • work with management team to monitor and assess strategies to improve program processes • provide internal advocacy for client • Team Management ensuring team meets contractual obligations • identify staffing needs • serve as interface for cross functional activities • design programs to maintain high motivation among team members • conduct performance reviews and provide training and mentoring • Business Development partnering with New Business Development for capability presentations • participate in budget development and manage monthly budget and expenses • collaborate with Compliance team on program audits and corrective actions • provide organizational leadership

• Lead end-to-end Operations transformation programs • Drive hands-on delivery by translating strategic recommendations into practical solutions • Partner with hospital leaders, senior stakeholders, and cross-functional Medtronic teams • Identify, implement, and scale operational improvements • Co-develop and continuously improve Operations offerings, solutions, and delivery toolkits • Build scalable assets, best practices, and knowledge-sharing approaches • Act as a connector across markets and teams

Role Description We are looking for a Partner Operations Specialist to join our Global Distribution Concierge Support Team. In this role, you will work closely with our Distribution Partner Account Manager (DPAMs). Primary responsibilities include: - Be the contact for questions, issues, linkages, and requirements that need to be addressed or issues which may arise in the management of the disti-managed partners. - Work closely with the PAD (Partner Acceleration Desk). - Manage PAD GSS cases by routing to correct queues, assigning CGS Tiger Team, meeting SLAs, reporting, and escalating stalled tickets. Responsibilities include: - Account or Territory Alignment: Ensure accurate account and territory ownership alignment to support sales execution, avoid conflicts, and enable timely deal progression. - Partner Account Validation / Compliance / Vetting: Validate partner eligibility, compliance, and program status to unblock live deals and ensure alignment with Red Hat policies. - Segment, Coverage, or Escalation Clarification: Clarify customer segmentation, coverage models, and escalation paths to resolve ownership disputes and maintain consistent sales engagement. - Rebate or Incentive Issue Resolution: Resolve rebate, MDF, or incentive issues tied to active sales cycles, ensuring deadlines are met and partner motivation remains high. - Quoting, Pricing, or LOA Support: Provide guidance on quoting, pricing exceptions, and Letters of Authorization to support accurate, compliant, and timely deal closure. - Partner Portal or Access Issues: Troubleshoot partner portal access, permissions, and tooling issues to ensure uninterrupted participation in sales, renewals, and incentives. - Account Creation for New Logos: Create and validate new customer accounts and partner associations to enable deal registration, quoting, and pipeline tracking. - Technical Validation or Architecture Support: Support technical validation and solution architecture alignment to ensure proposed designs meet customer requirements and Red Hat standards. Qualifications - Highly collaborative and customer success-driven individual who enjoys working in a matrixed organization with virtual teams must be sales oriented. - Excellent written and verbal communication skills in English and German. - Worked in and/or has an interest and base understanding of High-tech Industry. - Understanding the complete sales cycle management from prospect to close. - Solid people-focused skills, ability to build long-term relationships with team members by establishing trust and credibility. - Excellent time management, organizational skills and highly collaborative. - 2+ years of proven sales quota attainment and solutions sales experience in software or high-technology offerings. - Experience using CRM tool for collaboration – in specific Sales Force and Tableau. Benefits - Competitive salary + full benefits. - Work from Anywhere: Fully remote flexibility. - Dedicated focus on your long-term growth. - A diverse, collaborative, and inclusive workplace.

• Reporting directly to the Director of Operations • Enable and coordinate internal cross-functional operational activities across functions/teams to maintain alignment, clear ownership, accountability, and effective execution. • Balance internal and external stakeholder needs by supporting teams across the business while maintaining a strong customer lens to make practical decisions that support both service delivery and operational performance. • Identify and proactively resolve operational issues prior to escalation. • Drive process improvements that simplify workflows and reduce reliance on individuals. • Ensure system and process changes are embedded into internal business operations with clear ownership and adoption. • Manage and support operational systems, tools, and data infrastructure underpinning business operations and certification delivery. • Ensure data accuracy, workflow governance, and effective system configuration across the organization. • Produce consolidated operational reporting and business intelligence. • Translate the transactional reporting from service and support data into meaningful insights. • Support B2B and B2C certification delivery through utilizing Exemplar Global’s suite of tools, systems, and operational processes. • Provide people leadership for one direct report, including performance management, coaching, and capability development. • Build organizational capability through documentation and training.