• Reporting directly to the Director of Operations • Enable and coordinate internal cross-functional operational activities across functions/teams to maintain alignment, clear ownership, accountability, and effective execution. • Balance internal and external stakeholder needs by supporting teams across the business while maintaining a strong customer lens to make practical decisions that support both service delivery and operational performance. • Identify and proactively resolve operational issues prior to escalation. • Drive process improvements that simplify workflows and reduce reliance on individuals. • Ensure system and process changes are embedded into internal business operations with clear ownership and adoption. • Manage and support operational systems, tools, and data infrastructure underpinning business operations and certification delivery. • Ensure data accuracy, workflow governance, and effective system configuration across the organization. • Produce consolidated operational reporting and business intelligence. • Translate the transactional reporting from service and support data into meaningful insights. • Support B2B and B2C certification delivery through utilizing Exemplar Global’s suite of tools, systems, and operational processes. • Provide people leadership for one direct report, including performance management, coaching, and capability development. • Build organizational capability through documentation and training.

• Own the month-end close calendar and delivery schedule across the entire client portfolio — staged due dates, review turnaround, and a hard standard for hitting them • Run a single source of truth for every client deliverable and its owner; drive the overdue backlog to zero and keep it there • Spot slippage before the client does, and intervene early • Balance workload across analysts and bookkeepers; assign and rebalance client books as the portfolio shifts • Track hours against what is billed, surface over- and under-utilisation, and plan leave and backup coverage so nothing depends on one person • Build and maintain the SOPs, onboarding and handoff discipline that let the team scale without errors • Be the manager layer the delivery team is missing: regular 1:1s, clear expectations, performance management, and follow-through • Own the quality-control gate. Make sure senior review actually happens and standards are enforced • Be the first point of escalation for delivery and client-service issues, so they stop defaulting to the founder; own approvals within a defined authority • Keep statutory, payroll and filing deadlines tracked and met across jurisdictions

• Lead design and execution of imaging aspects in clinical trials • Collaborate with Clinical Imaging Science Leads and clinical study teams • Ensure high-quality image acquisition, data integrity, and compliance • Assist with vendor selection, proposals, and timeline management • Author, review, and manage essential study documents • Provide technical support and training to clinical site personnel • Track imaging progress during clinical studies and address issues • Participate in process improvement initiatives

• Own organizing Alexander's calendar by scheduling meetings with team members and external stakeholders, leading a calendar sync meeting with Alexander at the beginning of every week, and analyzing time allocation across key areas • Help triage Alexander's inbox and learn to write effectively in his voice, maintaining fast response times and building systems to track and route incoming asks • Handle the full range of day-to-day administrative needs, including travel planning, expenses and reimbursements, external appointments, and executive office software (Airtable, Asana, Toggl) • Coordinate with internal stakeholders to gather materials and information ahead of Alexander's meetings; write meeting agenda first drafts; track and execute follow-up action items; ensure that conferences, events, and in-person visits go smoothly • Maintain a comprehensive database of Alexander's professional contacts and proactively surface relevant meetings and events based on current priorities and travel • Identify administrative bottlenecks and develop solutions, including AI integration; own special projects that increase efficiency and strengthen internal knowledge management