• Manage the full renewal cycle for a global portfolio. • Engage customers, partners, and internal account teams. • Drive cross-functional consensus. • Identify upsell, cross-sell, and co-terming opportunities. • Maintain "source of truth" data in Salesforce. • Negotiate with sophisticated enterprise customers and partners.

• Oversees all functions of a virtual IOP caseload • Collaborates at a high level to problem solve on complex cases with Manager • Completes pre-certs and authorizations for virtual IOP clients in a timely manner • Follows up on all outstanding authorizations and reports all barriers to Manager • Collaborates with Revenue Cycle Team and Admissions to improve patient experience from the front door through discharge • Partners with Manager and Director to troubleshoot workflows and processes to achieve efficiency gains in current and future company systems • Delivers training to clinical teams for high quality documentation standardization • Participate in denial management, appeals, and peer-to-peer review processes

• Monitor and manage the DataDocks scheduling portal. • Review all pending appointments to verify accuracy. • Identify and flag potential duplicate appointments. • Enforce appointment requirements and ensure a minimum two-hour interval between floor-load appointments. • Cancel appointments that fall below minimum thresholds. • Maintain accurate notes for all appointment changes. • Serve as the primary point of contact for carriers and brokers. • Guide carriers new to DataDocks through onboarding. • Respond to inquiries regarding appointment status and scheduling availability. • Collect required shipment details when information is missing. • Perform bulk ASN/PO uploads to DataDocks. • Maintain and update inbound receiving hours and daily capacity limits. • Evaluate exception requests from merchants and carriers. • Generate and distribute the weekly Appointment Product Summary Report to the Transportation team. • Ensure communication with warehouse operations teams for coordination.

• Prepare and update technical documentation in accordance with military specifications and standards, including but not limited to operating manuals, maintenance guides, and parts catalogues • Collect and analyze technical information from drawings, specifications, and schematics, ensuring all documentation accurately reflects these details • Collaborate with engineering and development teams to ensure the precision and thoroughness of technical documents • Utilize specialized software, such as Adobe FrameMaker and MS Office, to craft and edit documents and illustrations • Ensure all documentation complies with relevant industry and military standards, aligning with client requirements • Manage entire documentation projects from inception through completion, ensuring adherence to quality and consistency • Facilitate the digital integration and delivery of documentation to clients, ensuring seamless data transfer • Coordinate documentation processes with external service providers as necessary, maintaining compliance with military specifications