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ShipMonk

Stress Less, Grow More.

Inbound Freight Specialist

GeneralGeneralFull TimeRemoteMid LevelTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

0

Seniority

Mid Level

2 yrs expEnglish

Job Description

Inbound Freight Specialist

ShipMonk

• Monitor and manage the DataDocks scheduling portal. • Review all pending appointments to verify accuracy. • Identify and flag potential duplicate appointments. • Enforce appointment requirements and ensure a minimum two-hour interval between floor-load appointments. • Cancel appointments that fall below minimum thresholds. • Maintain accurate notes for all appointment changes. • Serve as the primary point of contact for carriers and brokers. • Guide carriers new to DataDocks through onboarding. • Respond to inquiries regarding appointment status and scheduling availability. • Collect required shipment details when information is missing. • Perform bulk ASN/PO uploads to DataDocks. • Maintain and update inbound receiving hours and daily capacity limits. • Evaluate exception requests from merchants and carriers. • Generate and distribute the weekly Appointment Product Summary Report to the Transportation team. • Ensure communication with warehouse operations teams for coordination.

Job Requirements

  • 2+ years of experience in freight coordination, dock scheduling, transportation logistics, or a related supply chain role.
  • Proficiency with scheduling or transportation management platforms; experience with DataDocks or similar appointment scheduling tools is strongly preferred.
  • Strong written communication skills with the ability to correspond professionally and efficiently with carriers, brokers, and internal stakeholders.
  • Proficiency in Microsoft Excel or Google Sheets for data management, bulk uploads, and reporting tasks.
  • High attention to detail with the ability to identify discrepancies in shipment data (ASNs, pallet counts, carton counts, BOLs).
  • Ability to manage multiple priorities simultaneously in a fast-paced, deadline-driven environment.
  • Comfortable working with Slack and email as primary communication tools across distributed teams.
  • Preferred: Experience working in a 3PL (third-party logistics) or fulfillment center environment.
  • Familiarity with inbound freight processes including BOLs, ASNs, palletized vs. floor-loaded shipments, and carrier/broker workflows.
  • Experience with Metabase or similar data/reporting tools for data extraction.
  • Bilingual communication skills (English required; additional languages a plus for carrier correspondence).

Benefits

  • Global Fulfillment Network: Over 12 owned and operated fulfillment centers in US, Canada, U.K., and Mainland Europe.
  • Proprietary Technology: AI-powered platform provides a real-time, unified view of inventory and orders.
  • Unrivaled Support: Hands-on, 'mom and pop' support with a global reach.
  • Transparent Pricing: Honest, long-term partnerships without hidden fees.
  • Committed to the Future: Annual investment of over $10 million in R&D.

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