• Own the full renewal lifecycle for a portfolio of 200–300 customer accounts under $20k ARR, from 90-day outreach through close • Design and operate AI-assisted outreach workflows using tools such as Claude, Gainsight, Apollo, and Salesforce to manage a high-volume book efficiently and at scale • Engage customers in both English and French throughout the renewal process, maintaining a consistent cadence at 90, 60, and 30 days before each renewal date • Maintain accurate renewal forecasts and pipeline visibility in Salesforce, and provide regular updates to leadership on at-risk accounts, GRR, and NRR trends • Proactively identify at-risk accounts and develop action plans to reduce churn and contraction • Surface expansion signals within the low-touch book and route qualified opportunities to the Strategic AE / SAE team • Collaborate with Accounting to ensure all renewal opportunities are complete and accurate in SFDC • Partner with RevOps and Data teams on pipeline reporting, process automation, and renewal opportunity completeness • Continuously document, refine, and improve renewal workflows to increase efficiency and reduce manual effort

• Works closely with the school grade level teams and other wrap around supports to support positive student behaviors • Conducts Functional Assessments that incorporate multiple data/information sources, including formal/informal observation of behaviors that interfere with learning • Develops Behavior Support Plans that are built upon the concepts of positive behavioral supports and utilizes ethical, proactive, person centered approaches in order to impact a change in behavior • Develops methods of tracking effectiveness of behavior support plans through the analysis of behavioral data and makes changes to the plan as necessary • Provides the necessary training and modeling to enable staff to effectively implement behavior support plans and instructional strategies in order to reduce or eliminate undesirable behaviors and increase expected behaviors • Promotes student prosocial skill development through group instruction and individualized supports • Provides timely and accurate documentation, in compliance with policies, procedures and regulations • Perform other duties as assigned

• Conduct virtual psychoeducational evaluations for students K through 12 according to federal, state, and school guidelines • Familiarity with evaluation tools • Complete Initial Evaluation and Re-evaluations • Complete Assessment Plans, Review of Records and FBAs • Provide virtual administration of cognitive and achievement assessments following best practice tele-assessment standards • Conduct other portions of the evaluation, including interviews and virtual observations, adaptive behavior, social/emotional behavior, and executive functioning assessments • Integrate assessment results into a comprehensive evaluation report and submit paperwork as needed • Present evaluation findings at meetings and collaborate with school teams regarding eligibility determination • Excellent knowledge of principles and evidence-based practices • Participating in training and meetings as needed • Attend Evaluation meetings to discuss results of assessments • Serve as a member on the MTSS/RTI Team

• Manage the full renewal cycle for a global portfolio. • Engage customers, partners, and internal account teams. • Drive cross-functional consensus. • Identify upsell, cross-sell, and co-terming opportunities. • Maintain "source of truth" data in Salesforce. • Negotiate with sophisticated enterprise customers and partners.