We simplify and personalize your business travel experience.
Senior Booking Management Specialist
Location
India
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Senior Booking Management Specialist
FlyAkeed فلاي أكيد
• Manage and process flight, hotel, and travel-related bookings accurately and efficiently. • Handle complex booking requests, modifications, cancellations, and travel disruptions. • Monitor booking quality, compliance, and operational service standards. • Investigate and resolve booking-related issues and customer escalations. • Ensure adherence to company policies, travel regulations, and supplier requirements. • Collaborate with Customer Experience, Commercial, Product, and Technology teams to improve service delivery. • Identify process improvement opportunities and contribute to automation initiatives. • Support training and onboarding of new team members and share operational best practices. • Maintain accurate booking records and documentation within internal systems. • Prepare operational reports and provide insights on booking trends, challenges, and performance metrics.
Job Requirements
- Bachelor's degree in Tourism, Hospitality Management, Business Administration, or a related field.
- 3–5 years of experience in travel operations, booking management, or corporate travel services.
- Strong knowledge of airline reservation systems, GDS platforms (such as Amadeus, Sabre, or Galileo), and travel industry processes.
- Experience handling complex travel itineraries, booking modifications, cancellations, and travel disruptions.
- Excellent problem-solving and decision-making skills with a customer-focused mindset.
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Proficiency in data analysis, reporting, and operational performance tracking.
- Effective communication and stakeholder management skills.
- Ability to work collaboratively across cross-functional teams.
- Fluency in English is required; Arabic is a plus.
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