• Own a creative type and a priority industry at a global level, maintaining connections with Operations Analysts for local processes and partnering with Product and Commercial to understand strategy. • Participate in strategic cross-functional meetings representing Content & Data from a global perspective, providing process input and updates. • Use data to make recommendations for improvements in global Operations for creative and/or industry processing, completion, and quality execution. • Build requirements and make recommendations to Leadership and Product for creative flow enhancements to drive efficiency and quality. • Own advanced troubleshooting of client-driven issues and provide in-depth root cause analysis, including system and/or process updates as needed. • Recommend standards for quality and SLAs for assigned creative and industry globally, in consultation with Operations Analysts, Quality Analysts, Product, Commercial, Operations Leadership, and Governance. • Own and audit advanced client-specific requests and project work to ensure no omissions or errors exist. • Participate in day-to-day quality exercises as needed. • Own global Operations strategic projects for process. • Track the impact of system and process changes post-launch and drive continuous improvement factoring in efficiency and budget implications. • Maintain master knowledge of Operations systems, creative types, and the product catalog. • Create and update complex product records within a centralized Product Catalog while following strict governance standards. • Analyze data to make business recommendations and report on data volume, coverage, status, and other key performance metrics.

• Own a creative type and a priority industry at a global level, maintaining connections with Operations Analysts for local processes and partnering with Product and Commercial to understand strategy. • Participate in strategic cross-functional meetings representing Content & Data from a global perspective, providing process input and updates. • Use data to make recommendations for improvements in global Operations for creative and/or industry processing, completion, and quality execution. • Build requirements and make recommendations to Leadership and Product for creative flow enhancements to drive efficiency and quality. • Own advanced troubleshooting of client-driven issues and provide in-depth root cause analysis, including system and/or process updates as needed. • Recommend standards for quality and SLAs for assigned creative and industry globally, in consultation with Operations Analysts, Quality Analysts, Product, Commercial, Operations Leadership, and Governance. • Own and audit advanced client-specific requests and project work to ensure no omissions or errors exist. • Participate in day-to-day quality exercises as needed. • Own global Operations strategic projects for process. • Own project management for the effective rollout of global Operations system and/or process changes. • Track the impact of system and process changes post-launch and drive continuous improvement factoring in efficiency and budget implications. • Maintain master knowledge of Operations systems, creative types, and the product catalog. • Create and update complex product records within a centralized Product Catalog while following strict governance standards. • Serve as a point of contact for establishing ground truth and master knowledge of the product catalog. • Analyze data to make business recommendations and report on data volume, coverage, status, and other key performance metrics.

• Support and oversee multiple school locations within an assigned region. • Provide high-quality, individualized educational experiences for children and families. • Drive operational excellence and ensure high-quality educational outcomes. • Mentor teams and lead effectively in a dynamic environment. • Collaborate with leadership teams to shape the future of the organization.

Role Description We are seeking a Tolling Operations Specialist to join our dynamic team. This position reports to the Tolling Operations Analyst and is responsible for supporting tolling program oversight, working closely with customers, external toll agencies, and internal teams to identify and resolve issues related to toll operations. The ideal candidate has an interest in data analysis and process improvement, with a focus on identifying and solving operational challenges. This role can be fully remote or hybrid for candidates located within the Phoenix metropolitan area. Essential Responsibilities - Process Improvement & Operational Support - Create and maintain scalable workflows to improve process automation. - Assist Managers and Directors with day-to-day operational activities. - Develop and maintain standard operating procedures (SOPs) for routine processes. - Monitor daily operational activities and identify anomalies requiring investigation or resolution. - Maintain and process repetitive and routine tolling-related work with a high level of accuracy and quality. - Analysis & Reporting - Perform thorough analysis of large volumes of data and document findings in a clear, actionable format for management and customers. - Track, maintain, and update company and team performance metrics and statistics. - Analyze operational trends and provide insights to support business decisions and process improvements. - Subject Matter Expertise & Issue Resolution - Serve as a subject matter expert (SME) on tolling systems and processes. - Troubleshoot operational issues and coordinate timely resolution by partnering with internal teams and external stakeholders. - Support the identification, investigation, and resolution of system and process-related errors. - Training & Change Management - Create training materials and process documentation for applications and operational workflows. - Deliver training and guidance to end users on systems and processes. - Support organizational improvements by helping design, implement, and promote process changes and new operational procedures. Qualifications - Bachelor’s degree preferred; equivalent professional experience will be considered in lieu of a degree. - Strong problem-solving and investigative skills with exceptional attention to detail. - Proficiency in Microsoft Excel, including Pivot Tables, VLOOKUPs, and Filters. - Experience viewing, developing and publishing Power BI reporting. - Basic proficiency in SQL, data architecture, Microsoft Fabric, OneLake, and Dataflows. - Ability to manage multiple initiatives and priorities simultaneously. - Strong analytical, organizational, and time management skills. - Excellent verbal and written communication skills. - Ability to communicate effectively and professionally with executives, managers, subject matter experts, customers, and external partners. - Ability to work independently with minimal supervision. Bonus Points For - Experience within the Commercial Vehicle Transportation industry. - Experience within the Tolling industry. Desired Characteristics - Demonstrates a proactive, solution-oriented approach to problem-solving. - Highly detail-oriented with a commitment to quality and accuracy. - Comfortable working in a fast-paced environment with shifting priorities. - Strong sense of ownership and accountability for outcomes. - Ability to learn new systems, processes, and technologies quickly. - Collaborative team player who builds productive relationships across departments and external partners. Benefits - Robust benefit package that includes medical, dental, and vision that start on date of hire. - Paid Time Off, to include vacation, sick, holidays, and floating holidays. - 401(k) plan with employer match. - Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships). - Tuition Reimbursement Program. - Voluntary benefits, to include but not limited to Legal and Pet Discounts. - Employee Assistance Program (available at no cost to you). - Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees. - Community Give-Back initiatives. - Culture that focuses on employee development initiatives. Join Us At PrePass, our mission drives us. We invest in relationships. We challenge ourselves to innovate and improve. We win together. Simply put, we live our Core Values. Ready to help move the transportation industry forward? Join us and let’s drive progress—together.