Exemplar Global, Inc. logo
Exemplar Global, Inc.

Leading the way to excellence.

Operations Manager

Location

Florida + 9 moreAll locations: Florida | Illinois | Iowa | New Jersey | New Mexico | North Carolina | Michigan | Virginia | Washington | Wisconsin

Posted

1 day ago

Salary

$60.7K - $75.9K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Operations Manager

Exemplar Global, Inc.

• Reporting directly to the Director of Operations • Enable and coordinate internal cross-functional operational activities across functions/teams to maintain alignment, clear ownership, accountability, and effective execution. • Balance internal and external stakeholder needs by supporting teams across the business while maintaining a strong customer lens to make practical decisions that support both service delivery and operational performance. • Identify and proactively resolve operational issues prior to escalation. • Drive process improvements that simplify workflows and reduce reliance on individuals. • Ensure system and process changes are embedded into internal business operations with clear ownership and adoption. • Manage and support operational systems, tools, and data infrastructure underpinning business operations and certification delivery. • Ensure data accuracy, workflow governance, and effective system configuration across the organization. • Produce consolidated operational reporting and business intelligence. • Translate the transactional reporting from service and support data into meaningful insights. • Support B2B and B2C certification delivery through utilizing Exemplar Global’s suite of tools, systems, and operational processes. • Provide people leadership for one direct report, including performance management, coaching, and capability development. • Build organizational capability through documentation and training.

Job Requirements

  • A Bachelor’s degree
  • A minimum of 5 years of experience working in operations with demonstrated ownership across delivery, systems, and team performance
  • A minimum of 1 year of people leadership experience
  • Must be able to comply with attendance and timeliness policies.
  • Previous experience using CRM tools or working in the association, membership organization, or not-for-profit space is also a plus.

Benefits

  • Competitive base pay
  • Outstanding benefits
  • Accrued Annual PTO
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Health savings accounts
  • Flexible spending accounts
  • Retirement savings program
  • Disability income plan
  • Life insurance, Accident, & Critical Illness insurance
  • Performance management and coaching
  • Access to Linkedin Learning

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