Exemplar Global, Inc.

• Reporting directly to the Director of Operations • Enable and coordinate internal cross-functional operational activities across functions/teams to maintain alignment, clear ownership, accountability, and effective execution. • Balance internal and external stakeholder needs by supporting teams across the business while maintaining a strong customer lens to make practical decisions that support both service delivery and operational performance. • Identify and proactively resolve operational issues prior to escalation. • Drive process improvements that simplify workflows and reduce reliance on individuals. • Ensure system and process changes are embedded into internal business operations with clear ownership and adoption. • Manage and support operational systems, tools, and data infrastructure underpinning business operations and certification delivery. • Ensure data accuracy, workflow governance, and effective system configuration across the organization. • Produce consolidated operational reporting and business intelligence. • Translate the transactional reporting from service and support data into meaningful insights. • Support B2B and B2C certification delivery through utilizing Exemplar Global’s suite of tools, systems, and operational processes. • Provide people leadership for one direct report, including performance management, coaching, and capability development. • Build organizational capability through documentation and training.

• Responsible for managing 4 direct reports. • Positioned within the Senior Leadership job family, with accountability for strategic impact, commercial outcomes, and cross-functional alignment. • Provides leadership and direction across Exemplar Global’s market-facing teams including Sales, Account Services, Community, and Marketing. • Support diversification of revenue streams and expansion into new market channels. • Identify, develop, and secure strategic partnerships with certification bodies, industry associations, enterprises, and adjacent organizations to create scalable training and certification pathways. • Own strategic partner relationships end-to-end, including commercial terms, agreement structure, delivery expectations, and performance outcomes. • Ensure partnership opportunities are converted into a qualified pipeline and effectively progressed in collaboration with Sales and Account Services. • Translate partner and market needs into structured, commercially viable programs and revenue opportunities. • Collaborate with Product, QA, and Operations to ensure offerings and programs align with partner needs and can be delivered efficiently and consistently. • Establish governance, systems, and reporting frameworks to support partnership performance, accountability, and scalability. • Contribute at the senior leadership level to strategic planning, decision-making, and organizational alignment.