• Effectively engages children/youth with significant behavioral health needs and their family/caregivers for assigned caseload (1:10 for ICC and 1:25 for MCC). • Builds and maintains knowledge of available community resources and helps to link youth and family to needed supports. • Conducts comprehensive CANS assessment and facilities development of an individualized, strength based Child and Family-Centered Care Plan. • Actively monitors plan to ensure services are provided in accordance with plan and helps to address challenges and barriers and updates/modifies plan as needed. • Facilitates Child and Family Team meetings and ensure the child and family have a voice and choices in their plan and providers. • Encourages creative solutions and use of natural supports with a goal of maintaining the youth in the community and in the least restrictive environment. • Facilitates access to clinical and psychiatric consultation for assigned ICC and/or MCC youth. • Develops safety-crisis plan with youth and family and reviews. • Ensures that initial and ongoing engagement, contacts and documentation are completed as required per CME rules. • Must be willing to work flexible hours which may include evenings and/or weekends. Required to provide services in the home and other community setting.

• Conduct virtual clinical education-only calls with members on health topics within your areas of familiarity including fertility, hormonal health, pregnancy, menopause, family health, and men's health. • Lead group webinars and workshops, in your area(s) of deep expertise with the support of Vira’s staff. • Respond to general health questions via asynchronous messaging on a non-urgent basis • Provide evidence-based health information, lifestyle guidance, and self-management strategies • In collaboration with Vira Care Advocates (Navigator/Coaches), guide members on finding clinical care and facilitate appropriate referrals • Create Member Zone educational content including articles, care plans, videos, and webinar materials • Review existing content for clinical accuracy, pertinent new evidence and practice guidelines • Develop educational materials that are culturally sensitive and appropriate for audiences with diverse backgrounds and from diverse geographies • Collaborate with Vira resources to validate the translation of complex medical information into member-friendly content • Ensure all educational materials comply with regulatory requirements across markets • Participate in clinical quality improvement initiatives • Contribute to development of clinical pathways and member education protocols • Collaborate with multidisciplinary teams including other clinicians, product, and operations

• Conduct virtual clinical education-only calls with members on health topics within your areas of familiarity including fertility, hormonal health, pregnancy, menopause, family health, and men's health • Lead group webinars and workshops, in your area(s) of deep expertise with the support of Vira’s staff • Respond to general health questions via asynchronous messaging on a non-urgent basis • Provide evidence-based health information, lifestyle guidance, and self-management strategies • Collaborate with multidisciplinary teams including other clinicians, product, and operations

• Utilize professional and courteous communication to greet patients when answering phone calls and responding to their inquiries. • Review and manage recall appointments and no show/ cancellation reports • Promptly and professionally route phone calls to appropriate personnel via direct transfer, paging, voicemail, or redirect as needed. • Retrieve and appropriately route any messages from the answering service • Perform registration functions for new or existing patients and activate patient files. • Effectively collect and record copayments as required. • Provide advanced financial support to patients and colleagues regarding claim and billing inquiries • Retrieve and process prior authorizations • Verify patient insurance eligibility and clearly communicate benefit limitations. • Assist with scheduling patient appointments, follow-up visits, and care coordination • Ensure accurate and detailed documentation of patient encounters. • Provide additional support to patients and medical staff as needed. • Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations. • Ensure compliance with all Standard Operation Procedures (SOP's) and policies (including HIPAA & OSHA). • Adhere to practice policies, procedures, and protocols. • Participate in team meetings and contribute to quality improvement initiatives. • Demonstrate commitment to organization's mission, vision, and values by embodying its principles in daily activities. • Uphold high standards of ethical behavior, integrity, and professionalism. • Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives. • Other duties as assigned