• Conduct virtual clinical education-only calls with members on health topics within your areas of familiarity including fertility, hormonal health, pregnancy, menopause, family health, and men's health. • Lead group webinars and workshops, in your area(s) of deep expertise with the support of Vira’s staff. • Respond to general health questions via asynchronous messaging on a non-urgent basis • Provide evidence-based health information, lifestyle guidance, and self-management strategies • In collaboration with Vira Care Advocates (Navigator/Coaches), guide members on finding clinical care and facilitate appropriate referrals • Create Member Zone educational content including articles, care plans, videos, and webinar materials • Review existing content for clinical accuracy, pertinent new evidence and practice guidelines • Develop educational materials that are culturally sensitive and appropriate for audiences with diverse backgrounds and from diverse geographies • Collaborate with Vira resources to validate the translation of complex medical information into member-friendly content • Ensure all educational materials comply with regulatory requirements across markets • Participate in clinical quality improvement initiatives • Contribute to development of clinical pathways and member education protocols • Collaborate with multidisciplinary teams including other clinicians, product, and operations

• Conduct virtual clinical education-only calls with members on health topics within your areas of familiarity including fertility, hormonal health, pregnancy, menopause, family health, and men's health • Lead group webinars and workshops, in your area(s) of deep expertise with the support of Vira’s staff • Respond to general health questions via asynchronous messaging on a non-urgent basis • Provide evidence-based health information, lifestyle guidance, and self-management strategies • Collaborate with multidisciplinary teams including other clinicians, product, and operations

• Utilize professional and courteous communication to greet patients when answering phone calls and responding to their inquiries. • Review and manage recall appointments and no show/ cancellation reports • Promptly and professionally route phone calls to appropriate personnel via direct transfer, paging, voicemail, or redirect as needed. • Retrieve and appropriately route any messages from the answering service • Perform registration functions for new or existing patients and activate patient files. • Effectively collect and record copayments as required. • Provide advanced financial support to patients and colleagues regarding claim and billing inquiries • Retrieve and process prior authorizations • Verify patient insurance eligibility and clearly communicate benefit limitations. • Assist with scheduling patient appointments, follow-up visits, and care coordination • Ensure accurate and detailed documentation of patient encounters. • Provide additional support to patients and medical staff as needed. • Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations. • Ensure compliance with all Standard Operation Procedures (SOP's) and policies (including HIPAA & OSHA). • Adhere to practice policies, procedures, and protocols. • Participate in team meetings and contribute to quality improvement initiatives. • Demonstrate commitment to organization's mission, vision, and values by embodying its principles in daily activities. • Uphold high standards of ethical behavior, integrity, and professionalism. • Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives. • Other duties as assigned

• Estimate jobs for industrial buildings, mining sites (not mining), and government job sites • Collaborate with a team to manage projects and technical problems • Handle technical management and construction management tasks for clients