With more than 450 providers across 200 locations, Axia Women's Health is leading the way in improving women's health.
Care Navigator
Location
New Jersey
Posted
1 day ago
Salary
$18 - $22 / hour
Seniority
Junior
Job Description
Care Navigator
Axia Women's Health
• Utilize professional and courteous communication to greet patients when answering phone calls and responding to their inquiries. • Review and manage recall appointments and no show/ cancellation reports • Promptly and professionally route phone calls to appropriate personnel via direct transfer, paging, voicemail, or redirect as needed. • Retrieve and appropriately route any messages from the answering service • Perform registration functions for new or existing patients and activate patient files. • Effectively collect and record copayments as required. • Provide advanced financial support to patients and colleagues regarding claim and billing inquiries • Retrieve and process prior authorizations • Verify patient insurance eligibility and clearly communicate benefit limitations. • Assist with scheduling patient appointments, follow-up visits, and care coordination • Ensure accurate and detailed documentation of patient encounters. • Provide additional support to patients and medical staff as needed. • Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations. • Ensure compliance with all Standard Operation Procedures (SOP's) and policies (including HIPAA & OSHA). • Adhere to practice policies, procedures, and protocols. • Participate in team meetings and contribute to quality improvement initiatives. • Demonstrate commitment to organization's mission, vision, and values by embodying its principles in daily activities. • Uphold high standards of ethical behavior, integrity, and professionalism. • Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives. • Other duties as assigned
Job Requirements
- High School Diploma or equivalent required
- Minimum 1-2 years of customer service experience
- Call Center experience preferred, but not required
- Computer proficiency, including programs such as MS Office, Word, Excel, email and internet research.
- Knowledge of HIPAA and Insurance Payors
- Experience navigating healthcare insurance operations, including benefit verification, prior authorizations, referrals and patient collection
- Medical Receptionist/PSR experience preferred
- Experience with electronic health records (EHR) systems preferred, but not required
Benefits
- Full time benefit-eligibility beginning the first of the month after hire
- 401(k) with company match
- Generous PTO offering with additional time off for volunteering
- Choice of multiple medical insurance plans to best meet your needs
- Access to Axia providers at little to no cost through Axia’s medical insurance
- Axia-paid life insurance, short term and long term disability
- Free counseling for colleagues and family members, including parents and parents-in-law
- Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program
- Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!
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