• Utilize professional and courteous communication to greet patients when answering phone calls and responding to their inquiries. • Review and manage recall appointments and no show/ cancellation reports • Promptly and professionally route phone calls to appropriate personnel via direct transfer, paging, voicemail, or redirect as needed. • Retrieve and appropriately route any messages from the answering service • Perform registration functions for new or existing patients and activate patient files. • Effectively collect and record copayments as required. • Provide advanced financial support to patients and colleagues regarding claim and billing inquiries • Retrieve and process prior authorizations • Verify patient insurance eligibility and clearly communicate benefit limitations. • Assist with scheduling patient appointments, follow-up visits, and care coordination • Ensure accurate and detailed documentation of patient encounters. • Provide additional support to patients and medical staff as needed. • Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations. • Ensure compliance with all Standard Operation Procedures (SOP's) and policies (including HIPAA & OSHA). • Adhere to practice policies, procedures, and protocols. • Participate in team meetings and contribute to quality improvement initiatives. • Demonstrate commitment to organization's mission, vision, and values by embodying its principles in daily activities. • Uphold high standards of ethical behavior, integrity, and professionalism. • Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives. • Other duties as assigned

• Estimate jobs for industrial buildings, mining sites (not mining), and government job sites • Collaborate with a team to manage projects and technical problems • Handle technical management and construction management tasks for clients

• Review, develop and write Aviation Emergency Response Plans aligned with regulatory guidance and industry best practice. • Deliver high‑quality, interactive training in person and virtually via Microsoft Teams. • Design, facilitate and evaluate aviation emergency exercises including tabletop, input‑response and full‑scale live exercises. • Maintain up‑to‑date knowledge of aviation emergency standards, regulatory requirements and industry developments. • Participate in internal training days, CPD activities and deployment readiness sessions. • Collaborate with cross‑functional teams and represent Kenyon professionally with clients and stakeholders. • Work with Product to design and develop new or bespoke training products. • Travel internationally as required to support training and exercises.

• Assist clients with planning and booking domestic and international travel. • Research destinations, accommodations, transportation, and activities to meet client needs. • Provide personalized recommendations and handle itinerary changes or updates. • Maintain knowledge of current travel trends, promotions, and industry guidelines. • Deliver excellent customer service before, during, and after travel.