• Answer inbound crisis and social service referral contacts via phone, text, chat and email in a 24/7 call center setting • Provide individuals with crisis de-escalation, problem solving, brief assessment and appropriate social service referrals • All client and resource information will be recorded accurately in the appropriate contact center database • Answer phone calls with an appropriate tone of voice, providing a caring and supportive voice • Answer chats, and texts using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections • Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds • Identify and reflect the feelings of all contacts • Identify line of business and log accordingly • Assess contact’s needs or situation using pertinent questions and follow protocol • Provide appropriate screenings for specialized programs or appointment setting • Advocate for clients when appropriate • Complete assessments for clients in high-risk situations • Access 2-1-1 database for resources and appropriately refer contacts • Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment • Maintain accurate data collection on all contacts in the appropriate database • Maintain acceptable level of contact handling and customer service performance as described by 2-1-1 training standards including handling multiple chats, texts and emails simultaneously • Complete all training for new programs and services related to 2-1-1 and providing feedback as needed • Actively participate with the team as needed • Ability to work alternative schedules • Perform other duties as assigned including, but not limited to, working alternative shifts and/or schedules • Ability to handle and manage stress due to scope and type of calls/texts that may be received.

• Develop and sell revolutionary life insurance products including living benefit life insurance • Participate in training programs and receive support from experienced team members • Use a streamlined lead generation system to approach qualified buyers

• Monitor the data center environment and dispatch resolution teams to address contingencies as needed, ensuring the availability and continuity of IT services; • Log incidents in the company's platforms and control tools, detailing the type of problem (system, network, or other technological environment) to document and record incidents in the control systems; • Perform workaround actions for contingencies in any environment according to the provided directions and following established problem-resolution protocols; • Escalate incidents following contingency response guidelines to route them correctly to the appropriate support teams; • Prepare reports on indicators and metrics established by the Coordination team, producing information used to guide the strategy for Incident and Problem Management.

• Capta clientes para catálogo de cursos online. • Comisiones atractivas por cierre. • Gestión libre del tiempo. • Contactar a personas interesadas en cursos de formación online. • Informar, asesorar y motivar al cliente potencial para su inscripción. • Realizar seguimiento y cierre de ventas. • Captar nuevos interesados por cuenta propia (mayor remuneración para ti). • Usar las herramientas proporcionadas (CRM, email corporativo, contenido informativo, etc.) para una gestión profesional del proceso de venta.