Artists support platform & collective of independent art workers
Call Specialist
Location
Oklahoma
Posted
2 days ago
Salary
$13 - $14 / hour
Seniority
Junior
Job Description
Call Specialist
Heartline
• Answer inbound crisis and social service referral contacts via phone, text, chat and email in a 24/7 call center setting • Provide individuals with crisis de-escalation, problem solving, brief assessment and appropriate social service referrals • All client and resource information will be recorded accurately in the appropriate contact center database • Answer phone calls with an appropriate tone of voice, providing a caring and supportive voice • Answer chats, and texts using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections • Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds • Identify and reflect the feelings of all contacts • Identify line of business and log accordingly • Assess contact’s needs or situation using pertinent questions and follow protocol • Provide appropriate screenings for specialized programs or appointment setting • Advocate for clients when appropriate • Complete assessments for clients in high-risk situations • Access 2-1-1 database for resources and appropriately refer contacts • Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment • Maintain accurate data collection on all contacts in the appropriate database • Maintain acceptable level of contact handling and customer service performance as described by 2-1-1 training standards including handling multiple chats, texts and emails simultaneously • Complete all training for new programs and services related to 2-1-1 and providing feedback as needed • Actively participate with the team as needed • Ability to work alternative schedules • Perform other duties as assigned including, but not limited to, working alternative shifts and/or schedules • Ability to handle and manage stress due to scope and type of calls/texts that may be received.
Job Requirements
- High school diploma/GED required
- Bachelor’s degree in social work, sociology or related field preferred
- One-year experience in contact center, crisis hotline or information and referral service preferred
- Equivalent combination of education and experience will be considered
- Bilingual in English and Spanish preferred
- Ability to effectively assess client needs and show sensitivity to issues presented by contacts
- Excellent communication skills
- Excellent computer literacy
- Self-starter
- Effective time management
- Ability to work in a high paced contact center
- Ability to work in multiple client management databases
- Proficiency in Microsoft Office products such as Outlook, required
- Access or other relational database experience, helpful
- Demonstrated knowledge of health and human services desired
- AIRS or AAS certification preferred
- Must achieve AIRS or CRS certification within 3 years of becoming eligible
- Physically able to lift 20 pounds, bend/stoop
- Sit for long periods of time and talk on the telephone.
Related Guides
Related Categories
Related Job Pages
More General Jobs
Mortgage Protection Agent
Equis FinancialEquis Financial, an Integrity Company, is a partnership of independent insurance agents and agency builders.
• Develop and sell revolutionary life insurance products including living benefit life insurance • Participate in training programs and receive support from experienced team members • Use a streamlined lead generation system to approach qualified buyers
• Monitor the data center environment and dispatch resolution teams to address contingencies as needed, ensuring the availability and continuity of IT services; • Log incidents in the company's platforms and control tools, detailing the type of problem (system, network, or other technological environment) to document and record incidents in the control systems; • Perform workaround actions for contingencies in any environment according to the provided directions and following established problem-resolution protocols; • Escalate incidents following contingency response guidelines to route them correctly to the appropriate support teams; • Prepare reports on indicators and metrics established by the Coordination team, producing information used to guide the strategy for Incident and Problem Management.
• Capta clientes para catálogo de cursos online. • Comisiones atractivas por cierre. • Gestión libre del tiempo. • Contactar a personas interesadas en cursos de formación online. • Informar, asesorar y motivar al cliente potencial para su inscripción. • Realizar seguimiento y cierre de ventas. • Captar nuevos interesados por cuenta propia (mayor remuneración para ti). • Usar las herramientas proporcionadas (CRM, email corporativo, contenido informativo, etc.) para una gestión profesional del proceso de venta.
Global Acquisition Coordinator
PassageOur mission is to provide access to life-changing opportunities.
• Discover, promote and sign up global recruitment agents to the Passage platform • Increase Passage’s market penetration in the covered geographies • Serve as the main point of contact, providing training and initial operational support • Ensure partners adopt Passage’s digital tools and workflows • Own and deliver on quarterly activation targets • Develop and execute partner acquisition and activation plans—visits, training sessions, marketing campaigns, and industry events • Monitor partner activation through CRM analytics and identify growth opportunities • Collaborate cross-functionally with internal sales, admissions, and marketing teams to drive outcomes
