• Monitor the data center environment and dispatch resolution teams to address contingencies as needed, ensuring the availability and continuity of IT services; • Log incidents in the company's platforms and control tools, detailing the type of problem (system, network, or other technological environment) to document and record incidents in the control systems; • Perform workaround actions for contingencies in any environment according to the provided directions and following established problem-resolution protocols; • Escalate incidents following contingency response guidelines to route them correctly to the appropriate support teams; • Prepare reports on indicators and metrics established by the Coordination team, producing information used to guide the strategy for Incident and Problem Management.

• Capta clientes para catálogo de cursos online. • Comisiones atractivas por cierre. • Gestión libre del tiempo. • Contactar a personas interesadas en cursos de formación online. • Informar, asesorar y motivar al cliente potencial para su inscripción. • Realizar seguimiento y cierre de ventas. • Captar nuevos interesados por cuenta propia (mayor remuneración para ti). • Usar las herramientas proporcionadas (CRM, email corporativo, contenido informativo, etc.) para una gestión profesional del proceso de venta.

• Discover, promote and sign up global recruitment agents to the Passage platform • Increase Passage’s market penetration in the covered geographies • Serve as the main point of contact, providing training and initial operational support • Ensure partners adopt Passage’s digital tools and workflows • Own and deliver on quarterly activation targets • Develop and execute partner acquisition and activation plans—visits, training sessions, marketing campaigns, and industry events • Monitor partner activation through CRM analytics and identify growth opportunities • Collaborate cross-functionally with internal sales, admissions, and marketing teams to drive outcomes

• Discover, promote and sign up global recruitment agents to the Passage platform • Increase Passage’s market penetration in the covered geographies • Serve as the main point of contact, providing training and initial operational support • Ensure partners adopt Passage’s digital tools and workflows • Own and deliver on quarterly activation targets • Develop and execute partner acquisition and activation plans—visits, training sessions, marketing campaigns, and industry events • Monitor partner activation through CRM analytics and identify growth opportunities • Collaborate cross-functionally with internal sales, admissions, and marketing teams to drive outcomes