O hub de inovação do Grupo Mercantil.
NOC Monitoring Technician
Location
Brazil
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
NOC Monitoring Technician
Domo Inovação
• Monitor the data center environment and dispatch resolution teams to address contingencies as needed, ensuring the availability and continuity of IT services; • Log incidents in the company's platforms and control tools, detailing the type of problem (system, network, or other technological environment) to document and record incidents in the control systems; • Perform workaround actions for contingencies in any environment according to the provided directions and following established problem-resolution protocols; • Escalate incidents following contingency response guidelines to route them correctly to the appropriate support teams; • Prepare reports on indicators and metrics established by the Coordination team, producing information used to guide the strategy for Incident and Problem Management.
Job Requirements
- High school diploma; completed or in-progress technical/vocational training in a technology-related field;
- Basic knowledge of networking (routers, TCP/IP, links, switches, etc.);
- Knowledge of operating systems: Linux, Windows, UNIX;
- Basic understanding of ITIL and COBIT;
- Availability to work a 12x36 shift schedule;
- Candidates will be advantaged by additional technology-related courses or certifications.
Benefits
- Health insurance and dental plan
- Wellhub (Gympass)
- Transportation allowance
- Meal and food allowance
- Domo School (learning platform) and partnerships with educational institutions
- Private pension plan
- Life insurance
- Day off
- Extended maternity and paternity leave
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