• Lead consulting projects and programmes to address client safety risk management challenges and organisational improvement priorities. • Define project scope, delivery plans, milestones and resource requirements to ensure effective and profitable delivery of consulting engagements. • Translate client problems into structured consulting interventions using recognised safety risk management methodologies and Baines Simmons frameworks. • Provide expert advice on the design, implementation and improvement of safety management systems and safety risk management processes. • Deliver training, workshops and facilitated sessions to develop client capability in safety management and safety performance measurement. • Mentor consultants and provide technical guidance to support professional development and competence progression. • Support the development and maintenance of consulting products, services and intellectual property aligned with SMARRT MAP™. • Contribute to business development activities including proposal development, pre-sales discussions and thought leadership. • Maintain strong relationships with clients and act as a trusted advisor to support long-term account growth.

• Fully manages the change management project portfolio from development to execution. • Leads the agile change management team and oversees creation and execution of deliverables. • Applies change management processes and tools to create strategies for project success. • Develops trusted partnerships and acts as a coach for senior leaders. • Prepares for change by conducting impact and stakeholder analyses. • Oversees design and delivery of effective change communication strategies. • Identifies evolving project deliverables and implements plans to resolve issues.

• Responsável por garantir a melhor Jornada de atendimento ao cliente. (Contato receptivo ou através de plataformas especificas), com atendimento fim a fim de demandas técnicas e comerciais • Responsável por recepcionar, tratar, solucionar e comunicar o cliente (contato Ativo e/ou por e-mail e aplicativo de mensagens). • Atuar com atendimento ao cliente (externo e interno), com objetivo de garantir a melhor jornada do cliente, com intuito de mudar a percepção do reclamante para uma garantia na nota de satisfação; • Interpretar as reclamações dos consumidores, atuando na correção de causa raiz, sendo demandas técnicas e comerciais. • Formalizar o tratamento das solicitações com clareza e objetividade garantindo o entendimento de clientes

• Conduct professional conversations with individuals who have expressed interest in leadership and professional development programs. • Provide information regarding available learning pathways and support general enquiries using established communication guidelines. • Build and maintain positive professional relationships through effective communication, active listening, and a professional approach to participant engagement. • Utilize digital platforms including Zoom, CRM systems, email, and online communication tools to support workflow management, maintain records, and complete day-to-day administrative activities. • Participate in ongoing training and professional development activities focused on communication, leadership capability, and role-specific knowledge. • Manage responsibilities independently while following established systems, operational processes, and communication standards within a remote environment.