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TIM Brasil

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Consultor(a) de Experiência do Cliente I

ConsultantConsultantFull TimeRemoteSeniorTeam 10,001+Since 1998H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

1 day ago

Salary

0

Seniority

Senior

High SchoolPortuguese

Job Description

Consultor(a) de Experiência do Cliente I

TIM Brasil

• Responsável por garantir a melhor Jornada de atendimento ao cliente. (Contato receptivo ou através de plataformas especificas), com atendimento fim a fim de demandas técnicas e comerciais • Responsável por recepcionar, tratar, solucionar e comunicar o cliente (contato Ativo e/ou por e-mail e aplicativo de mensagens). • Atuar com atendimento ao cliente (externo e interno), com objetivo de garantir a melhor jornada do cliente, com intuito de mudar a percepção do reclamante para uma garantia na nota de satisfação; • Interpretar as reclamações dos consumidores, atuando na correção de causa raiz, sendo demandas técnicas e comerciais. • Formalizar o tratamento das solicitações com clareza e objetividade garantindo o entendimento de clientes

Job Requirements

  • Ensino médio completo;
  • Experiência com a utilização de recursos de informática e pacote office (a partir do nível intermediário);
  • Experiência atuando em áreas de atendimento ao cliente; (experiência em clientes críticos (Canais Recursais) e tratativa de demandas de suporte técnico será um diferencial;
  • Conhecimentos de matemática básica.

Benefits

  • Assistência Médica e Odontológica *
  • Benefício Medicamentos *
  • Gympass *
  • Vale Alimentação e/ou Refeição
  • Vale Transporte
  • Previdência Privada
  • Aparelho celular com Internet Ilimitada e franquia de Voz
  • Curso de inglês online extensível a 1 familiar ou amigo
  • Programa de Treinamento e Capacitação Internos
  • Participação nos Lucros
  • Meu primeiro benefício - Auxílio para filhos até 2 anos de idade
  • Reembolso Creche (para pais ou mães)
  • Modelos de trabalho e jornada flexíveis
  • Happy Day - Dia de folga no mês do aniversário

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