• Responsável por garantir a melhor Jornada de atendimento ao cliente. (Contato receptivo ou através de plataformas especificas), com atendimento fim a fim de demandas técnicas e comerciais • Responsável por recepcionar, tratar, solucionar e comunicar o cliente (contato Ativo e/ou por e-mail e aplicativo de mensagens). • Atuar com atendimento ao cliente (externo e interno), com objetivo de garantir a melhor jornada do cliente, com intuito de mudar a percepção do reclamante para uma garantia na nota de satisfação; • Interpretar as reclamações dos consumidores, atuando na correção de causa raiz, sendo demandas técnicas e comerciais. • Formalizar o tratamento das solicitações com clareza e objetividade garantindo o entendimento de clientes

• Conduct professional conversations with individuals who have expressed interest in leadership and professional development programs. • Provide information regarding available learning pathways and support general enquiries using established communication guidelines. • Build and maintain positive professional relationships through effective communication, active listening, and a professional approach to participant engagement. • Utilize digital platforms including Zoom, CRM systems, email, and online communication tools to support workflow management, maintain records, and complete day-to-day administrative activities. • Participate in ongoing training and professional development activities focused on communication, leadership capability, and role-specific knowledge. • Manage responsibilities independently while following established systems, operational processes, and communication standards within a remote environment.

• Key Modules (Experience in multiple required) • Finance (GL, AP, AR, FA, Cash Management) • Manufacturing (Job Management, BOM, Scheduling, MRP) • Supply Chain (Procurement, Inventory, Planning) • Order Management & CRM Quality, Advanced MES, or Projects (good to have)

• Anticipates, develops and implements innovative solutions for customers’ training challenges. • Collaborating virtually with a team to complete project tasks. • Assuring quality of deliverables, and tracking time. • Working independently while communicating and coordinating work efforts with team members. • Collaborating with client subject matter experts to collect data for job analysis. • Organizing data and entry into flagship software programs, Qlarity and VISION.