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Operations Manager, US, CA, MX, LATAM
Location
California + 1 moreAll locations: California | Texas
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Operations Manager, US, CA, MX, LATAM
agnt8x
• Own the month-end close calendar and delivery schedule across the entire client portfolio — staged due dates, review turnaround, and a hard standard for hitting them • Run a single source of truth for every client deliverable and its owner; drive the overdue backlog to zero and keep it there • Spot slippage before the client does, and intervene early • Balance workload across analysts and bookkeepers; assign and rebalance client books as the portfolio shifts • Track hours against what is billed, surface over- and under-utilisation, and plan leave and backup coverage so nothing depends on one person • Build and maintain the SOPs, onboarding and handoff discipline that let the team scale without errors • Be the manager layer the delivery team is missing: regular 1:1s, clear expectations, performance management, and follow-through • Own the quality-control gate. Make sure senior review actually happens and standards are enforced • Be the first point of escalation for delivery and client-service issues, so they stop defaulting to the founder; own approvals within a defined authority • Keep statutory, payroll and filing deadlines tracked and met across jurisdictions
Job Requirements
- 5+ years in operations, delivery or service management — ideally in professional services, accounting/finance, BPO, or a client-delivery agency — where deadlines, quality and client satisfaction are the job
- A track record of managing remote teams , including across time zones, with real accountability for their output
- Demonstrated ability to build and enforce process — SOPs, scheduling systems, QA gates — and make them stick
- Strong judgment and backbone: you hold the line on standards and deadlines without being told to
- Excellent written and verbal communication, and the organisation to run many moving parts at once
- Comfort working in a modern, AI-heavy tool stack (we lean heavily on Claude and automation)
Benefits
- Flexible, output-focused working within the overlap window above
- Fully remote work
- Generous PTO plus national holidays
- Company-wide shutdown during the week between Christmas and New Year's
- Real ownership and a path to Head of Operations as we grow
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