• Multichannel Support: Deliver high-quality assistance to Swedish-speaking customers via phone, email, and live chat • Inquiry Management: Resolve questions regarding product features, order tracking, subscription services, and billing • Technical Guidance: Assist users with platform navigation, account recovery, and basic troubleshooting for digital services • Quality Excellence: Maintain the high service standards associated with Swedish consumer expectations, ensuring professional and empathetic communication • Digital Documentation: Accurately log all customer interactions in the CRM system to ensure seamless follow-up and service continuity

• Listen, evaluate, and respond to incoming customer queries efficiently via phone and email channels. • Provide accurate, valid, and complete information by utilizing internal knowledge databases and systems. • Identify and thoroughly assess customer needs to ensure high levels of brand satisfaction. • Deliver professional, empathetic, and solution-oriented customer care during every interaction. • Document customer cases and cross-functional feedback accurately within the system.

• Support families of youth with behavioral health needs through peer support, advocacy, and system navigation. • Assist treatment and service coordination teams in the assessment and engagement of clients. • Support Child and Family Teams (CFTs) for wraparound and service coordination teams. • Assist families in identifying, using, and accessing family, neighborhood, and community support services. • Act as an advocate for clients and families to secure needed services. • Provide feedback on the needs of parents and families and identify gaps in services and supports. • Collect required data from youth and families for program evaluation. • Provide education on self-management of symptoms to clients and families. • Maintain client confidentiality and adherence to HIPAA requirements.

• Providing the best customer service to users • Communicating technical terms in an easy to understand manner • Answering to customers technical enquiries via multiple channels • Updating the website’s Frequently Asked Questions (FAQ) page • Gathering feedback from the ground to relay to the team for product enhancements • Proposing your own creative projects and taking charge of its growth • Staying up to date with the latest product updates, technical knowledge, and industry trends