LittleLives

Role Description We are a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Vietnam, and Malaysia, with almost 2000 schools as customers. Our mission is to revolutionize early childhood education through technology and provide innovative, scalable solutions to our customers. With a team of 60 talented individuals, we are committed to transforming the way education is delivered in the Southeast Asian region and beyond. About the Position Title: Customer Support Executive Location: Thailand (Remote) Department: Pixies What You Will Be Doing - As our frontline technical support staff, you will be equipped with product software knowledge, ready to offer a helping hand and answer to customers' technical enquiries via multiple channels. - Update the website’s Frequently Asked Questions (FAQ) page. - Be a listening ear and gather feedback from the ground to be relayed to our competent team of Builders (Developers) for exciting product enhancements. - Propose your own creative projects (on operations, products, services etc!) and take charge of its growth. - Stay up to date with the latest product updates, technical knowledge, and industry trends to provide effective and accurate support. - You will be amazed by what you can achieve with us! What We Are Looking For - Be exposed to a multinational team and work closely with teammates from offices in Singapore, Malaysia, Vietnam, and Thailand. - Be part of the LittleLives Team that supports your personal and professional growth. - Enjoy the freedom and independence to kickstart your own initiatives for the betterment of the team and the company. - An opportunity to collaborate with various teams in the company and learn about the different aspects of running a business. Your Profile: - Exceptional communications skills in English & Thai. - Organised and has a knack at keeping things clear and in order. - You are patient and have imaginative ways to disseminate information to any group. - You possess an eye for detail and are eager to master intricate systems. - You are driven and work hard to achieve small successes every single day. - Experience in the early childhood or enrichment sectors is highly advantageous. Interview Process - HR Screening - Role Challenge - Interview with Head of Customer Support and CPO

About LittleLives We are a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Vietnam, and Malaysia, with almost 2000 schools as customers. Our mission is to revolutionize early childhood education through technology and provide innovative, scalable solutions to our customers. With a team of 60 talented individuals, we are committed to transforming the way education is delivered in the Southeast Asian region and beyond. About the position - Title: Fullstack Engineer - Location: Hanoi - Department: Engineering - Report to: Engineer Squad Lead What you'll be doing - Develop full-stack services in Typescript for in our existing application - R&D novel and ingenious solutions to creating enhanced user experiences tailored to a multitude of global regions - Continuously enhance the app with the latest code-improving methodologies available - Use modern DevOps tools and automate everything with Docker and our Kubernetes clusters What we’re looking for Techniques: - 2+ years of experience with deep expertise in Typescript, Vue and MySQL - Containers are first class in your apps - Understanding of MVC design pattern - Familiar with a wide range of performance optimization solutions - Strong understanding of vanilla front-end technologies, such as JavaScript, HTML5, and CSS3 - Sound coding practices with tools such as git, unit testing, CI/CD, service oriented architecture - Linux confidence - Solid understanding of information security Cultures: - Module Owner: You don’t just write code. You understand, debug, and reverse-engineer your features to make them better every day. - Proactive Partner: We don't want order-takers. We need someone who asks questions, contributes ideas, and speaks up to improve the product. - Independent & Reliable: You own your workflow. You’re responsive, take full responsibility for your tasks, and get things done without constant hand-holding. - Mindset First: You’re at a mid-level technically, and that’s fine. What matters most is your responsibility, your speed, and your hunger to get things done. What We Offer - Remote & flexible working set-up - Attractive benefits package - Full salary on probation - VBI Health Care Insurance apart from social insurance according to Vietnam Labor Law - Annual Performance Bonus (up to 1.5 months) Hiring process - HR Discussion Call - Online Role Challenge - Online Technical Interview - Offering Get your CV updated and apply now!