Kats Recruitment

• Conduct outbound calls and digital outreach to pre-qualified leads, corporate clients, and consumers across Germany, Austria, and Switzerland. • Identify specific client needs, present tailored product configurations, and effectively overcome objections to close deals or secure contract renewals. • Nurture potential clients through the sales cycle, ensuring structured follow-ups to maximize conversion rates. • Accurately update customer master data, record interaction details, and track active sales funnels within the internal CRM platform. • Consistently meet or exceed individual monthly sales targets, revenue quotas, and call-quality benchmarks.

• Multichannel Support: Deliver high-quality assistance to Swedish-speaking customers via phone, email, and live chat • Inquiry Management: Resolve questions regarding product features, order tracking, subscription services, and billing • Technical Guidance: Assist users with platform navigation, account recovery, and basic troubleshooting for digital services • Quality Excellence: Maintain the high service standards associated with Swedish consumer expectations, ensuring professional and empathetic communication • Digital Documentation: Accurately log all customer interactions in the CRM system to ensure seamless follow-up and service continuity

• Listen, evaluate, and respond to incoming customer queries efficiently via phone and email channels. • Provide accurate, valid, and complete information by utilizing internal knowledge databases and systems. • Identify and thoroughly assess customer needs to ensure high levels of brand satisfaction. • Deliver professional, empathetic, and solution-oriented customer care during every interaction. • Document customer cases and cross-functional feedback accurately within the system.