• Structure and monitor customer relationships. • Oversee the execution of the implementation journey. • Support the improvement of customer success processes. • Coordinate with and support technical support. • Participate in development by evaluating UX processes and supporting functional testing. • Support training and enablement for the customer success team. • Support the sales and marketing teams. • Other duties related to the role.

• Build and maintain strong relationships with dairy farmers and clients to drive sales and achieve revenue goals. • Provide expert support, troubleshooting, and training for Automated’s dairy automation equipment to ensure customer success. • Identify new business opportunities and expand our market presence in the dairy automation sector across the region. • Collaborate with a supportive team to deliver exceptional results and grow Automated’s impact. • Demonstrate leadership potential by taking initiative and preparing to guide future team members in advancing our mission.

• Respond promptly and professionally to customer inquiries via phone, email, and SMS. • Manage active customer cases, ensuring all follow-ups and resolutions are completed accurately and on time. • Use internal systems to document customer interactions, feedback, and issue resolutions. • Collaborate with logistics, billing, and technical teams to resolve order, payment, or product issues. • Process returns, swaps, and account adjustments according to company policy. • Provide clear, empathetic communication while maintaining brand voice and professionalism. • Identify recurring customer issues and report patterns or feedback to management. • Maintain a strong understanding of company products, subscription tiers, and policies to effectively support customers. • Contribute to a positive team environment and support continuous process improvement.

• Recuperación y Retención con Propósito: Serás el puente para reconectar con clientes que pausaron su programa o dejaron de pagar. • Localización y Negociación de Alto Impacto: Desarrollarás habilidades para rastrear y localizar a los clientes, rebatir objeciones complejas con argumentos sólidos y cerrar acuerdos de pago que sean efectivos y sostenibles. • Gestión de Cartera Estratégica: Administrarás bases de datos dinámicas y de alto volumen (carteras de nivel 5 a 6). • Seguimiento de Excelencia: Mantendrás un estándar impecable en la puntualidad, gestión de llamadas, respuestas oportunas y cumplimiento de los compromisos adquiridos con el cliente. • Dinamismo y Productividad: Impulsarás tu gestión diaria con un promedio de 300 llamadas , asegurando que cada contacto cuente y acerque al cliente a su tranquilidad financiera.