• Own contract revisions and expansions for existing clients • Manage the revision and expansion process for your assigned accounts — from initial outreach through signed execution — in close partnership with Customer Success, Finance, Patient Kindness and the commercial team. • Proactively identify and track upcoming contract revision opportunities and expansion discussions, keeping a rolling pipeline and staying well ahead of deadlines. • Lead the back-and-forth of contract communications: sending documents, fielding questions, incorporating feedback, and keeping all parties informed and moving forward. • Manage amendments, scope changes, and expansion agreements with precision — maintaining organized records and ensuring accurate execution. • Serve as the point of contact for contract-specific questions and communications, bringing responsiveness and care to every interaction. • Build trust with client contacts through clear communication and consistent follow-through — clients should always know where their contract stands. • Partner closely with CS, PK, Sales, Partnerships and Finance to align on contract terms, flag issues, and keep execution on track. • Escalate blockers quickly and know when to pull in the right people. • Maintain clean, up-to-date contract records and pipeline data. • Identify patterns and risks across your portfolio — proactively surface anything that needs attention before it becomes a problem. • Spot opportunities to improve how we manage the contract process and help implement those improvements.

• Support the maintenance and enrichment of revenue data, specifically housed within Salesforce and other integrated tools (Outreach, Definitive Healthcare, etc) • Own data integrity, translating business needs into technical requirements • Educate and support Salesforce users • Create reporting and dashboards to drive leadership insights • Fuel data insights for key business decisions

• Onboard members to their Hinge Health program, achieving high onboarding rates and providing an exceptional service experience. • Participate in member outreach and engagement initiatives including, but not limited to insurance verification, referral outreach, and re-engagement campaigns, to help more members access care and successfully onboard into the program. • Manage a caseload of members with high satisfaction scores and while achieving onboarding targets. • Contribute to the development of an evolving team in a hyper growth company.

• Review medical records and associate individual records to the correct location for client downloading. • Perform quality checks prior to associating each record for download, ensuring all protected health information is safeguarded in the client record. • Responsible for identifying incoming invoices and provide to the PIQ lead. • Process incoming authorizations for request of records in a timely manner as outlined by Cotiviti process. • Completes all responsibilities as outlined on annual Performance Plan. • Completes all special projects and other duties as assigned.