• Create, coordinate, edit, and format customized proposal responses for RFPs, RFIs, RFQs, and informal proposals. • Analyze proposal requirements and determine what information is needed for accurate, timely, and tailored submissions. • Coordinate proposal production from start to finish. • Partner with sales, marketing, business development, and other internal teams. • Facilitate and participate in strategy meetings. • Review, edit, and proofread proposals and related materials. • Maintain proposal templates, databases, and CRM records. • Help improve team efficiency • Support onboarding and development of team members. • Serve as a lead resource for the team when needed.

• Monitor incoming sales requests for administrative task fulfillment, including form signing, registrations and insurance requests. • Own and manage the sales contracting process – from drafting to finalization and processing with the company CRM. • Take part in client contract negotiations, maintaining decorum and customer service while protecting the interests of the company. • Create, manage, and update contract-related documents and templates including, but not limited to, Master Service Agreement (MSA), Statement of Works (SOW), Renewals, and Amendments, for all CivicPlus solutions. • Assist in documenting and drafting updates to internal department policies, processes, and best practices. • Facilitate and implement contract language changes within the CRM. • Manage processes and business partner relationships associated to contract processing needs of Insurance Certificates, vendor affidavits, business licenses, etc. • Assist with the application, management, and renewals on procurement vehicle contracts such as GSA (General Service Administration), SHI, TIPS, etc. • Evaluate and respond to RFP (requests for proposals) requests for legal and compliance requirements consistently and timely. • Utilize critical thinking to analyze complex contract requirements, special provisions, pricing, internal approvals, and terms and conditions to ensure compliance with appropriate laws, regulations and policies limiting overall business risks. • Creatively consult with sales and/or internal business partners on alternative contract options to meet needed requirements. • Communicate, educate, and train on contract policies and best practices to internal business partners. • Participate in cross-functional projects to support business objectives and enhance contract management capabilities. • Continuously update Legal Department files. • Manage increasingly competing priorities and deadlines while providing outstanding support to our internal partners and external customers. • Utilize new technologies or tools to streamline contract management processes. • Interpret the language of existing agreements to provide clarity and guidance for other departments.

• Manage and maintain all office operations, including handling phone calls, emails, and mail correspondence • Schedule and coordinate appointments, meetings, and travel arrangements for team members • Prepare and organize documents, reports, and presentations • Assist with marketing efforts, including creating and distributing marketing materials and managing social media accounts • Conduct research and gather data as needed • Maintain and update databases and filing systems • Assist with other administrative tasks as assigned

• Provide administrative support to the team, including managing emails, scheduling appointments, and organizing documents • Answer and direct incoming calls and messages in a professional manner • Assist with data entry and maintaining accurate records • Coordinate and schedule virtual meetings and conference calls • Prepare and distribute reports, presentations, and other materials as needed • Manage and update company databases and systems • Handle confidential information with discretion • Perform general office duties such as ordering supplies and maintaining office cleanliness