Nextgen Real Estate

• Conduct outreach to potential clients via phone, email, and social media. • Engage leads in meaningful conversations to understand their needs. • Qualify leads and set appointments for the sales team. • Follow up with leads to ensure appointments are scheduled and confirmed. • Maintain accurate records of interactions and appointments in our CRM system. • Collaborate with the sales team to strategize outreach efforts. • Provide feedback on lead quality and outreach effectiveness.

• Respond to customer inquiries via phone, email, and chat promptly and professionally. • Assist customers with product selection and provide detailed product information. • Resolve customer complaints and issues with a focus on achieving customer satisfaction. • Maintain detailed records of customer interactions and transactions in our CRM system. • Collaborate with team members to enhance service delivery and share knowledge. • Follow up with customers to ensure their issues were resolved to their satisfaction. • Monitor customer feedback and report trends to management for process improvement.

• Enter data from various sources into our database accurately and efficiently • Review and verify data for accuracy and completeness • Identify and correct any data errors or discrepancies • Maintain data confidentiality and security at all times • Communicate with team members to ensure timely and accurate data entry • Assist with data clean-up and organization projects as needed • Stay updated with company policies and procedures related to data entry