• Guide clients through the trafficking process, monitor pacing, and ensure timely and accurate delivery of digital ad campaigns • Track campaign performance metrics, identify potential issues early, and escalate concerns proactively to maintain quality • Assist self-service clients with onboarding, provide training on platform features, and support effective campaign execution. • Generate routine performance reports, deliver actionable data insights, and maintain accurate documentation for stakeholders. • Collaborate with senior team members on campaign strategies while actively developing skills in optimization and performance improvement.

• Provide support for progressive organizations and Democratic campaigns • Educate and train clients on TargetSmart’s data and offerings • Manage assigned client base through regular meetings and interactions • Meet with clients to discuss their programs and campaigns • Work with Sales and Client Services teams on contract renewals and billing • Triage and troubleshoot daily inbound questions and requests • Complete steps required to onboard new clients • Enter client information into project management system and manage Salesforce accounts • Document, submit, monitor, and ensure delivery of data requests • Assist in planning and organizing the bi-annual client Roundtable event • Develop Client Support content including product release information and training materials.

• Respond promptly to Ossium communications regarding donor recovery availability • Perform vertebral body recovery immediately following organ procurement or when permitted • Develop in-depth knowledge of Ossium Health and recovery partner protocols to consistently ensure high quality performance • Travel primarily by car, using either your own vehicle or a recovery partner’s vehicle if permitted, and potentially by plane to designated facilities where organ procurement is performed • Coordinate closely with Organ Procurement Organization (OPO) staff • Be available to recover a minimum of 4 cases per month to maintain competency level • Document, recover, package, and personally deliver recovered tissue to Ossium’s processing facility in Indianapolis • Represent Ossium Health with professionalism to partners and clinical staff • Consistently adhere to all safety standards, including proper use of PPE

• Monitor and update traffic incident information in assigned regions • Work with real-time data from multiple sources • Verify and cross-check information before making updates • Record important details such as location, direction, cause, and impact • Update incidents as conditions change • Close incidents once they are resolved and confirmed • Communicate with team members and supervisors when clarification is needed