TargetSmart

• Guide clients through the trafficking process, monitor pacing, and ensure timely and accurate delivery of digital ad campaigns • Track campaign performance metrics, identify potential issues early, and escalate concerns proactively to maintain quality • Assist self-service clients with onboarding, provide training on platform features, and support effective campaign execution. • Generate routine performance reports, deliver actionable data insights, and maintain accurate documentation for stakeholders. • Collaborate with senior team members on campaign strategies while actively developing skills in optimization and performance improvement.

• Provide support for progressive organizations and Democratic campaigns • Educate and train clients on TargetSmart’s data and offerings • Manage assigned client base through regular meetings and interactions • Meet with clients to discuss their programs and campaigns • Work with Sales and Client Services teams on contract renewals and billing • Triage and troubleshoot daily inbound questions and requests • Complete steps required to onboard new clients • Enter client information into project management system and manage Salesforce accounts • Document, submit, monitor, and ensure delivery of data requests • Assist in planning and organizing the bi-annual client Roundtable event • Develop Client Support content including product release information and training materials.

Location: Must be US citizen and reside with the US Annual Salary Range: $65,000 - $90,000 As a Senior Digital Services Specialist, you will handle day-to-day fulfillment while supporting equitable, reliable, and accessible digital services for our clients and partners. You act as the primary contact for Digital Client Services requests, pulling from and managing Client Services Team and Production Team resources when additional capacity is required. Additionally, you will develop relationships with technical and client service counterparts at TargetSmart’s distribution partners and troubleshoot delivery issues with those partners, as required. In this role, you will oversee, manage, and improve the process of maintaining and updating TargetSmart’s syndicated audiences, including dynamic EAV segments, the standard segments catalog, and other non-custom segments, in coordination with the Data Build team. Document all Digital processes and conduct internal trainings and coordination for Client Services and Production. Continue to develop skills and knowledge as a client liaison and within the areas of sales and leadership to improve as a Digital Specialist. Responsibilities: - Provide Tier 2 Support for Digital Audience requests and secondary support to the TargetSmart Media Buying Platform   - Manage training coverage for new clients on the MyTargetSmart site and be able to support training for the Media Buying Platform  - Oversee and ensure delivery of all digital orders through the onboarding of new clients and submitting, tracking, and monitoring data requests and processing jobs   - Coordinate communications between Client Services / Sales / Production / Data Products and other relevant teams regarding digital operations and training  - Act as secondary contact for Media Buying Platform requests and support other team members with Digital Audience requests  - Develop relationships with technical and client service counterparts at TargetSmart’s distribution partners and troubleshoot delivery issues with those partners when needed  - Manage coverage expectations for the support of digital orders and coordinate with internal teams to ensure available resources to meet those coverage expectations  - Identify places for improvement to TargetSmart’s digital operations and work with the appropriate teams across the company to implement those improvements, as well as document any improvements where necessary  - Maintain up-to-date documentation of all Digital processes.  - Assist with updating TargetSmart’s syndicated audiences, including dynamic EAV segments, the standard segments catalog, and other non-custom segments, in coordination with internal teams.     - Support the Digital team to ensure reporting and billing are being processed  - Coordinating with internal teams and external partners to ensure TargetSmart standard segments and custom segments are updated and delivered on a regular basis.  - Continue to develop skills and knowledge as a client liaison and within areas of sales and leadership to improve as a Digital Specialist