• Provide disease state awareness, product information and pharmacoeconomic analyses as presentations or other forms of scientific exchange to managed care organizations, payers, and other formulary decision makers per unsolicited • Maintain comprehensive, up-to-date scientific expertise of disease state, clinical information, product data, and the competitor landscape within the relevant therapeutic area(s) • Identify and develop peer-to-peer relationships with Key Opinion Leaders (KOLs) by engaging in ongoing and balanced scientific exchanges in disease areas of strategic importance to Braeburn • Present scientific product-related data and disease awareness information in the hospital, institutional, and academic settings • Serve as liaison between healthcare professionals and Braeburn for unsolicited Investigator-Initiated Trials (IITs) • Address unsolicited requests for medical information from healthcare professionals via written and verbal responses, with appropriate documentation • Support Company sponsored trials and other research initiatives including clinical trial site recruitment as needed • Support external healthcare professional Speaker Training and provide Advisory Board support as needed • Present information for initial and ongoing training of internal and external partners pertaining to disease state, product and competitive landscape information • Provide medical booth and session coverage at scientific/medical meetings • Align day-to-day activities with Medical Affairs strategic objectives, with flexibility depending upon evolving business needs • Proactively and collegially interact with other field-based and internal colleagues; provide information to internal colleagues regarding regional and local issues that impact business and/or healthcare practice • Always comply with company and compliance policies, and internal and external guidelines • Support internal Medical Affairs projects as requested

• Partner with stakeholders across Revenue, Operations, and Executive teams to understand their workflow visions and pain points • Design and build end-to-end workflows that may span multiple platforms (Salesforce, Zendesk, Slack, internal APIs, etc.) • Create custom automations using APIs, webhooks, and integration platforms when native functionality falls short • Administer and optimize the Zendesk instance for our support and operations teams • Design sophisticated ticket routing, triggers, automations, and macros • Build and maintain custom apps, integrations, and extensions • Create and manage views, reports, and dashboards that drive operational decisions • Manage user permissions, groups, and organizational structures • Support Business Systems & Operations team with buildouts of new system architecture • Build custom objects, fields, validation rules, and flows • Create reports and dashboards for Revenue and Operations teams • Build and maintain API connections between business systems • Write and troubleshoot webhook configurations • Document technical implementations and integration architecture • Proactively identify inefficiencies in current workflows and propose solutions • Stay ahead of business needs by understanding upcoming initiatives and preparing technical groundwork • Collaborate with Management to develop best practices for system requests and implementation

• Inspection, testing and maintenance of roofs, doors and other building systems • Carrying out minor repair works and technical projects • Coordinating, overseeing and monitoring repair measures involving third parties • Conducting site inspections to document the property condition

• Own daily operations for assigned service line: Weight Management, Women's Health, Men's Health, Mental Health, or Urgent Care • Triage and resolve clinical escalations from clinicians • Reassign tasks across the team based on volume, licensure, and capacity • Balance workload across the service line in real time (sync queues, async inboxes) • First-line escalation point before clinical management/Medical Director • Participate in ad hoc weekly clinical team meetings to review service line specific updates/trainings • Partner with operations on staffing, scheduling, and capacity planning as needed • Contribute to and own clinical protocol updates for the service line • Lead the appropriate 6S program • Mentor NP Is and IIs; act as a primary trainer during onboarding • Other duties as assigned, (participate in quality/safety improvements, meetings, etc.) • Maintain clinical practice expectations of an MD/DO/NP II (or NP I, depending on which service line they lead — e.g., a Mental Health Service Lead carries mental-health-specific clinical expectations) • Carry a reduced patient panel to accommodate leadership time • Handle the most complex patients within the service line when required