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Workflow Solutions Specialist, Zendesk

Location

California

Posted

1 day ago

Salary

$100K - $115K / year

Seniority

Lead

Bachelor Degree7 yrs expExperience acceptedEnglish

Job Description

Workflow Solutions Specialist, Zendesk

Airspace

• Partner with stakeholders across Revenue, Operations, and Executive teams to understand their workflow visions and pain points • Design and build end-to-end workflows that may span multiple platforms (Salesforce, Zendesk, Slack, internal APIs, etc.) • Create custom automations using APIs, webhooks, and integration platforms when native functionality falls short • Administer and optimize the Zendesk instance for our support and operations teams • Design sophisticated ticket routing, triggers, automations, and macros • Build and maintain custom apps, integrations, and extensions • Create and manage views, reports, and dashboards that drive operational decisions • Manage user permissions, groups, and organizational structures • Support Business Systems & Operations team with buildouts of new system architecture • Build custom objects, fields, validation rules, and flows • Create reports and dashboards for Revenue and Operations teams • Build and maintain API connections between business systems • Write and troubleshoot webhook configurations • Document technical implementations and integration architecture • Proactively identify inefficiencies in current workflows and propose solutions • Stay ahead of business needs by understanding upcoming initiatives and preparing technical groundwork • Collaborate with Management to develop best practices for system requests and implementation

Job Requirements

  • 5+ years of experience administering Zendesk, including advanced configuration (automations, triggers, apps, extensions, and custom integrations)
  • 2+ years of experience being responsible for a Salesforce instance
  • 7+ years of total experience in business systems administration
  • Strong hands-on experience with APIs and integrations. You should be comfortable reading API documentation, testing endpoints, and building custom automations
  • Proven ability to architect workflow solutions that span multiple platforms and tools
  • Creative problem-solving mindset. You find ways to say "yes" rather than accepting platform limitations
  • Expert level of report building (Salesforce, Looker, etc.)
  • Demonstrated ability to balance high-priority strategic initiatives and operational execution / excellence
  • Strong communication skills to translate technical concepts for non-technical stakeholders
  • Experience with integration/automation platforms (Make, Zapier, Workato, or similar) strongly preferred
  • Desire to learn and advance your career
  • Humble, team-oriented contributor
  • Salesforce Administrator Certificate required, Advanced Certificate a plus
  • Zendesk certification is a plus but hands-on expertise is more important.

Benefits

  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible working hours
  • Professional development opportunities

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