• Partner with stakeholders across Revenue, Operations, and Executive teams to understand their workflow visions and pain points • Design and build end-to-end workflows that may span multiple platforms (Salesforce, Zendesk, Slack, internal APIs, etc.) • Create custom automations using APIs, webhooks, and integration platforms when native functionality falls short • Administer and optimize the Zendesk instance for our support and operations teams • Design sophisticated ticket routing, triggers, automations, and macros • Build and maintain custom apps, integrations, and extensions • Create and manage views, reports, and dashboards that drive operational decisions • Manage user permissions, groups, and organizational structures • Support Business Systems & Operations team with buildouts of new system architecture • Build custom objects, fields, validation rules, and flows • Create reports and dashboards for Revenue and Operations teams • Build and maintain API connections between business systems • Write and troubleshoot webhook configurations • Document technical implementations and integration architecture • Proactively identify inefficiencies in current workflows and propose solutions • Stay ahead of business needs by understanding upcoming initiatives and preparing technical groundwork • Collaborate with Management to develop best practices for system requests and implementation

• Inspection, testing and maintenance of roofs, doors and other building systems • Carrying out minor repair works and technical projects • Coordinating, overseeing and monitoring repair measures involving third parties • Conducting site inspections to document the property condition

• Own daily operations for assigned service line: Weight Management, Women's Health, Men's Health, Mental Health, or Urgent Care • Triage and resolve clinical escalations from clinicians • Reassign tasks across the team based on volume, licensure, and capacity • Balance workload across the service line in real time (sync queues, async inboxes) • First-line escalation point before clinical management/Medical Director • Participate in ad hoc weekly clinical team meetings to review service line specific updates/trainings • Partner with operations on staffing, scheduling, and capacity planning as needed • Contribute to and own clinical protocol updates for the service line • Lead the appropriate 6S program • Mentor NP Is and IIs; act as a primary trainer during onboarding • Other duties as assigned, (participate in quality/safety improvements, meetings, etc.) • Maintain clinical practice expectations of an MD/DO/NP II (or NP I, depending on which service line they lead — e.g., a Mental Health Service Lead carries mental-health-specific clinical expectations) • Carry a reduced patient panel to accommodate leadership time • Handle the most complex patients within the service line when required

• Conduct 60-minute psychiatry assessments and 30-minute follow-up sessions remotely. • Prescribe and manage psychiatric medications, including controlled substances, in accordance with state and federal regulations. • Integrate brief psychotherapy when clinically appropriate to support your clients in reaching their goals efficiently and sustainably. • Collaborate with physicians and clinical leadership for support, escalation, and continued learning. • Partner with therapists and other providers through integrated care plans, shared treatment insights, and team consultation spaces. • Use data-informed tools and measurement-based care to tailor treatment plans and improve outcomes.