We are Mashreq - Inspiring you to Rise Every Day
Senior Associate – Payment Ops Outward
Location
India
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Senior Associate – Payment Ops Outward
Mashreq
• Checking, verification and authorization of transactions within established delivery standards, to ensure their accuracy, authenticity and compliance with operating procedures. • Contact customers (internal/external) to seek clarification and sort out the issues efficiently and satisfactorily to provide error free service. • Acquire thorough knowledge of processes as well as operating systems and identify trainings to perform assigned task efficiently. • Maintain and update documents and correspondence record systematically to ensure efficient retrieval. • Identify gaps and recommend improvements in system and procedure to enhance efficiency minimize risk and improve delivery standards. • Record data, errors, complaints PMIS accurately and encourage processors for the same, to monitor productivity of each staff and take corrective action wherever applicable. • Attend all inquiries/complaints (internal/external) promptly. • Ensure all the clearing and collections account are balanced at the end of day.
Job Requirements
- Excellent communication skills.
- Strong interpersonal skills.
- 2 to 4 years experience in back office operation with financial industry.
- Good verbal/written communication and computer operating skills.
- Good knowledge of general banking rules and regulations.
Benefits
- Excellent communication skills.
- Strong interpersonal skills.
- 2 to 4 years experience in back office operation with financial industry.
- Good verbal/written communication and computer operating skills.
- Good knowledge of general banking rules and regulations.
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