• Assure the execution of the strategic direction of fleet, workforce training, and best practices are adhered to, based on regulations and analysis of corporate and industry trends, to ensure regulatory requirements and goals are met by all operating companies. • Develop and document operating policies, procedures, goals and objectives that aligns the team for success. • Establish continual process for identifying and developing organizational talent; to ensure sustainability of culture, growth, innovation and continuous improvement. • Oversight Management of the fleet day to day activities and operations, this includes optimal load selection and assignment of equipment and drivers in his/her assigned area of the country, for inbound, shuttle, and outbound freight setting precise performance metrics in place. • Develop annual budgets, establishing cadence for performance reviews. • Collaboratively review and drive continuous improvements in cost and service. • Lead, manage and maintain a driver friendly, accident free, high performance, nimble culture, with high driver retention rates, whether through 3rd Party leasing or company drivers. • Master user and trainer of Fleet technology systems: defining, developing, and documenting operational processes. • Establish an ongoing driver training program (safety, service & development) working closely with key internal and external partners, vendors, and customers to meet the retail and job site delivery requirements. • Establish collaborative and effective working relationships with all levels of the company; VP’s, Directors, Plant Managers, key vendors, and internal Operational functions Supply Chain, IT, Procurement, Plants Ops, Sales, Customer Service and Customers, to assure planned operational execution to meet the company’s overall objectives.

Role Description We are seeking a highly knowledgeable and experienced Maritime Industry SME to join our Product Team. As an SME, you will play a crucial role in supporting the development of our digital products and tools designed to help ship owners, operators, and charterers optimize their fleet’s vessel and voyage performance to meet decarbonization industry regulation and organizational goals. You will collaborate closely with Product Owners, Product Managers, and development teams to ensure the successful delivery of high-quality products aligned with industry regulations. Role Duties - Support Product Owners, Product Managers, and development teams in delivering software applications that provide vessel performance, voyage management, and emissions insights. - Familiar with related industry standards such as MARPOL, ISO, EU ETS, and IMO guidelines, and remain up to date on latest additions/changes. - Identify and understand sources of vessel performance data (e.g., LLI/AIS, vessel noon reports, sensor data, voyage management system data) and translate into calculations for vessel and fleet aggregated insights. - Support customer-facing teams (implementation services, customer success, and sales) to understand calculation requirements and help customers improve their understanding of data insights. - Support product development through research and analysis of industry calculations, conveying the methodology required to derive values for product features. - Ensure technical standards on calculations are met and identify additional data sources in the industry to improve insights. - Support the exploration and development of complex analytics and insights opportunities such as predictive forecasting models. Qualifications - 5-10 years of experience with ship mechanics and systems, ship hydrodynamics, vessel power generation, and propulsion systems. - 2+ years onshore experience in vessel performance monitoring, voyage operations, and emission tracking. - Comfortable analyzing and understanding industry-relevant datasets to support domain knowledge transfer and troubleshooting with software development teams. - Ability to communicate industry domain knowledge clearly to a range of audiences from C-Suite to ground level teams and stakeholders. - Experience working with a range of different vessel types, trade, and chartering patterns is preferred. - Prior experience with ship commercial operations and a solid understanding of chartering and ship management processes is preferred. - Familiarity with Azure DevOps and software development workflow is preferred. - Familiarity with data visualization techniques is preferred. - Technical skills in coding (SQL, Python, etc.) is preferred. Minimum Years of Experience - 5+ years of experience Required/Preferred Education Requirements - BSc in Naval Architecture, Marine Engineering, or related field with a focus on ship operations. - Class 4 Certificate of Competency (CoC)/2nd Mate Certificate of Competency (CoC) or above. Benefits - Join our team and play a key role in driving operational excellence, efficiency, and performance. - Apply today and take the next step in your career.

• Manages the clinical aspects of our dialysis business within a defined region through effective leadership and management of all aspects of customer service, quality patient care, and clinical management. • Maintains strong relationships, regular communication, and visibility with all teammates, clients (site Managed Healthcare, DOC/BOP, etc.), and physicians. • Practices cost containment strategies for all major cost inputs including staffing ratios affecting payroll, hiring (including agency as a last resort), and inventory/supplies, all while ensuring compliance with applicable company and state regulatory requirements. • Assumes 'ownership mentality' of each facility in their region. • Maintains full oversight for operational efficiency, clinical excellence, customer service/relationship-development, financial prudence, and regional leadership. • Provides leadership, guidance, and coaching for all direct reports and clinical staff to maintain an engaged and productive workforce. • Ensures all employees in the region receive the required training and education according to company policy and compliance with continued education. • Oversight of staff retention and training for entire team (NMs, RNs, CCHTs, etc.). • Acts as conduit of information from senior leadership team to on-site staff. • Completes thorough audits in line with company audit schedules and develops corrective action plans to address any deficiencies. • Generates in-servicing and skill checks for all staff members in region.

Title: IT Operations Manager Location: New York Department: Technical Excellence – IT and Security Job Description: At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. Visit h1.co to learn more about us. H1's Security and IT Operations team is focused on building secure, reliable infrastructure and providing world-class support that enables our global workforce to do their best work while maintaining the highest standards of security and compliance. WHAT YOU'LL DO AT H1 The primary objective of the IT Operations Manager is to serve as the operational backbone of H1's IT infrastructure and user support. You will own IT operations end-to-end, partnering closely with our growing IT team. This role balances hands-on technical troubleshooting with strategic operational leadership, ensuring seamless service delivery across a global workforce. This role is designed for a technically strong, autonomous leader who can independently manage complex infrastructure challenges, drive operational excellence, and mentor growing teams while maintaining a hands-on approach to critical issues. You will: Serve as the primary technical and operational point of contact for IT infrastructure, support, and user services across the organization. - Manage and execute employee onboarding and offboarding workflows at scale, including device provisioning, access management, account deprovisioning, and offboarding security protocols. - Own the IT service desk ticketing system and support queue, ensuring timely resolution, clear documentation, and escalation paths that meet organizational SLAs. - Lead hands-on Tier 2 technical support and troubleshooting for end-user devices, platforms, and infrastructure issues. - Provide support across H1's Global footprint with regular presence in our NYC headquarters (one day per week). - Develop, document, and continuously improve IT operational processes and runbooks that scale across teams and geographies. - Mentor the IT Operations team, establishing knowledge-sharing practices, documentation standards, and clear escalation paths for a coordinated support model. - Oversee endpoint security and device management (CrowdStrike, IRU/Kandji) to ensure organizational security posture and compliance. - Monitor and maintain identity and access management systems (Okta), ensuring secure onboarding and timely access revocation. - Proactively identify operational risks and bottlenecks, taking early action to prevent incidents and optimize service delivery. - Strategically lead and de-escalate critical IT situations, partnering with internal stakeholders (Security, Engineering, Leadership) to drive resolution. - Serve as the voice of IT operations internally, providing structured feedback to leadership and product teams on tooling, infrastructure, and security gaps. - Collaborate cross-functionally with Security, Engineering, and Business teams to ensure IT operations supports H1's strategic priorities. - Drive continuous improvements in support quality, response times, user satisfaction, and operational efficiency across your team. ABOUT YOU We're looking for someone who is passionate about building reliable, secure systems and enabling people to do their best work. You bring technical depth, leadership presence, and the ability to balance hands-on problem-solving with strategic thinking. You thrive in fast-paced environments, take pride in operational excellence, and see mentoring as a core part of your role. - You are comfortable operating both strategically and tactically, diving into technical details while maintaining a high-level view of operational health and team capacity. - You are a confident communicator and presenter, able to lead conversations with non-technical stakeholders and influence operational decisions. - You have a proven track record of managing complex IT operations and driving measurable improvements in uptime, security, and user satisfaction. - You are proactive, detail-oriented, and able to manage ambiguity with confidence while mentoring others through uncertainty. - You bring genuine leadership qualities: initiative, clear communication, and the ability to scale processes and teams as the organization grows. REQUIREMENTS - 5+ years of IT operations experience, including break-fix support, infrastructure management, and user administration. - Hands-on experience with Okta (or similar identity and access management platforms). - Experience managing Google Workspace environments at scale. - Proficiency with CrowdStrike Falcon or similar endpoint detection and response (EDR) tools. - Experience with device management platforms (IRU, Kandji, or equivalent). - Demonstrated security awareness and understanding of IT security fundamentals and compliance best practices. - Experience managing service desk ticketing systems and support workflows. - Proven ability to mentor technical team members and lead operational improvements. - Strong communication skills and ability to work effectively with distributed global teams. COMPENSATION This role pays $125,000 to $145,000 per year, based on experience, in addition to stock options. H1 OFFERS - Full suite of health insurance options, in addition to generous paid time off - Pre-planned company-wide wellness holidays - Retirement options - Health & charitable donation stipends - Impactful Business Resource Groups - Flexible work hours & the opportunity to work from anywhere - The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe H1 is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law. H1 is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.