Role Description We are looking for an experienced Positive Behaviour Support (PBS) Practitioner to join Glenholme's specialist services team. This is a field-based role working remotely with travel across our services, where you will use your clinical expertise to improve quality of life for the people we support, reduce restrictive practices, and build the skills and confidence of our operational teams. - Lead on functional behaviour assessment, PBS planning, staff training, and incident analysis. - Work closely with operational colleagues, families, and external stakeholders to embed good practice across our services. - Deliver PBS and physical intervention training to operational teams, with an emphasis on coaching and mentoring to upskill staff and embed person-centred approaches. - Conduct initial Functional Behaviour Assessments and develop Positive Behaviour Support Plans in collaboration with teams and families. - Quality assure the implementation of PBS across all specialist settings, ensuring consistent and evidence-based practice. - Support operational teams with referral and support assessments, and with the transition of people moving into Glenholme's services. - Lead debriefs following challenging incidents, ensuring thorough analysis, lessons-learned capture, and timely updates to risk assessments and PBS plans. - Work closely with internal and external stakeholders, families, and circles of support to advise and guide operational teams. - Develop and share good-practice case studies, supporting a culture of continuous improvement across the organisation. Qualifications - Proven experience working with adults with learning disabilities and/or autism, complex needs, and challenging behaviour in a residential or supported living setting. - Holds an accredited UK trainer qualification to deliver management and physical intervention training (e.g. MAPA, NAPPI, or ECC&R UK). - Strong training delivery and presentation skills, with experience of using evaluation techniques to drive programme improvement. - Ability to complete holistic assessments that capture both the presenting difficulties and wider contextual factors. - Experience of using communication aids and alternative and augmentative communication (AAC) approaches to support individuals. Requirements - Formal PBS qualification or accreditation (e.g. BTEC Level 5 in Positive Behaviour Support) - desirable. - Experience working across multiple services or in a regional/field-based advisory capacity - desirable. - Familiarity with Active Support frameworks - desirable. Benefits - Salary of £31,000–£35,000 per annum, dependent on experience. - 28 days annual leave plus an additional birthday day off. - Company pension scheme. - Life insurance cover of £10,000. - Cycle to Work scheme. - Employee Assistance Programme – including personal, financial, and mental health support, plus discounts on brands, restaurants, and entertainment. - T&C apply to all benefits.

• Create content, write and edit SOPs, and enhance messaging to engage our internal customers. • Serve as a key resource for our Customer Service and Experience team members with knowledge of handling customer calls, emails, and chats effectively. • Support one-call resolution, and reduce customer effort. • Assess potential impacts on customers and representatives when developing new programs or updating existing procedures to support all QVC Group Customer Service and Experience divisions and departments. • Complete assigned projects and tasks that support Customer Service and Experience programs, promotions and procedures.

Role Description VGS is seeking experienced contact center professionals for full-time, at-home positions supporting TRICARE beneficiaries. Our next new hire class begins 8/17/2026. - Responding to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims. - Successfully completing five weeks of paid virtual (at-home) training and applying learned skills on the job. - Operating a PC to extract information, document inquiries, and track activities in the database. - Thoroughly documenting inquiry outcomes for accurate tracking and analysis. - Coordinating with team members to ensure timely handling of TRICARE member requests. - Working under the supervision of a virtual (at-home) supervisor to answer questions and escalate complex issues when necessary. - Meeting quality, member experience, and first-time resolution objectives while responding to customer needs. - Maintaining a productive work environment and proactively addressing issues such as internet connectivity challenges. Qualifications - 2 years customer service experience is required - Call center experience is ideal. - Ability to work from a quiet, distraction-free home environment with strong attendance records. - Ability to connect to the client environment within 5 minutes. - Typing speed of 35 WPM. - Ability to lift 35 lbs. of computer equipment. - Proficiency in Windows and common computer applications. - Excellent communication skills – ability to adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. - An aptitude to serve military members and their beneficiaries with the care, empathy, accuracy, and quality they deserve when calling about their TRICARE benefits. - Predictable and reliable attendance. - Highly developed sense of integrity and commitment to customer satisfaction. - Be a team player. - Ability to pass a drug screen and background check. - Ability to attend and successfully complete the 8 weeks paid required training. - Have a minimum of a High school diploma or equivalent. - Be a US citizen. - Handy with MS Windows and other computer applications. Requirements - Personal PC/laptop required for training with a wired high-speed internet connection (company equipment provided after training). - Minimum Computer Requirements (Training Phase): - Processor: Intel i3 or AMD Ryzen 3 (or higher) - RAM: Minimum 4 GB - Disk Space: At least 120 GB available - Browser: Microsoft Edge or Google Chrome - Internet Speed: Minimum 100 Mbps download / 20 Mbps upload - Connection: PC must connect via Ethernet cable - Not permitted: Wi-Fi, Wi-Fi extenders, satellite (e.g., Starlink), hotspots, or mobile internet (e.g., T-Mobile), VPN - Not Supported: Chromebooks Benefits - While in training you are paid a flat rate. After completing the training, the pay increases. - After 60 days employment you are eligible for benefits including medical, dental, vision, FSA, 401K, and paid time off benefits. - If you already have medical benefits you want to keep, you can and allocate your benefit dollars elsewhere. - Note: The pay range during training starts at $15 per hour, and increases post-training, with additional consideration for periodic increases. - Performance incentives are also offered for the role. - Full-time, long-term employment (not seasonal or contract). - 8 weeks of training. - Competitive benefits package, including: - 11 paid holidays - Paid time off (PTO) - Medical, dental, and vision coverage - Long- and short-term disability - Term life insurance - 401K retirement plan

• Managing workflows and tasks in CRM (Dubsado) • Email communication and customer service • Invoicing and bookings management